Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francis Daly De La Cruz De Leon

Fallon,IL

Summary

I graduated from school in 2013, in Santo Domingo, Dominican Republic. I study medicine for around 5 years, at the same time I completed a 2 years certification in accounting, also certification in basic nutrition. I worked as a sales agent, costumer service representative, technical support representative, counter and server, I considered myself capable of communicating efficiently to people and able to provide a good experience with any interaction they have with the company I am working for.

Overview

5
5
years of professional experience

Work History

Server

Longhorn Steakhouse
04.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Costumer Service Representative/Technical Support Representative

Alorica
10.2021 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Agent Representative

Alumni
01.2019 - 05.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.


Education

Study For 5 Years. - Medicine (Pre-Medicine)

Universidad Autonoma De Santo Domingo
Santo Domingo.

Associate of Science - Accounting

Oscus San Valero
Santo Domingo, DR.
05.2020

GED -

Centor De Excelencia Prof. Cristina Billini Morale
Santo Domingo, DR
06.2013

Skills

  • Product Knowledge
  • Call Management
  • Appointment Scheduling
  • Account Updating
  • Scheduling
  • Data Collection
  • Upselling and Cross-Selling
  • Technical Support
  • Sales Closing
  • Shipping Procedures Understanding
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Server

Longhorn Steakhouse
04.2022 - Current

Costumer Service Representative/Technical Support Representative

Alorica
10.2021 - 05.2022

Sales Agent Representative

Alumni
01.2019 - 05.2021

Study For 5 Years. - Medicine (Pre-Medicine)

Universidad Autonoma De Santo Domingo

Associate of Science - Accounting

Oscus San Valero

GED -

Centor De Excelencia Prof. Cristina Billini Morale

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Francis Daly De La Cruz De Leon