Francise Berklin
Fort Myers,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
CSR2 Customer Service
LYNX Services, A Solera
05.2023 - 10.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Resident Monitor
Salvation Army
07.2018 - 03.2023
- Solved grievances and complaints by collaborating with residents.
- Developed, implemented and monitored residential policies and procedures.
- Offered compassionate support during challenging moments by empathetically addressing emotional needs.
- Supported personal needs of residents dealing with diverse conditions.
- Updated documentation with latest information about residents, incidents, and infractions.
- Boosted overall resident satisfaction levels through attentive listening skills and proactive problem-solving strategies.
Custodial Maintenance Worker/Cafe Worker
Lee County School District
10.2013 - 10.2018
- Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
- Provided exceptional support during emergencies or unexpected situations requiring immediate attention.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Ensured proper usage of cleaning chemicals by following established guidelines and safety procedures.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted with setup and breakdown for special events, ensuring timely completion and smooth transitions between activities.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Sales Associate
JCPenney
03.2005 - 08.2011
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Dunbar High School
Fort Myers, FL06.2007
Skills
- Customer Relationship Management (CRM)
- Sales expertise
- Problem Resolution
- Teamwork and Collaboration
- Sales closing
- Retail store support
- Merchandise Orders and Exchanges
- Product Knowledge
- Customer Data Confidentiality
- Policies and Procedures Adherence
- Call center experience
- Data Entry
- Transaction Processing
- Customer Service
Timeline
CSR2 Customer Service
LYNX Services, A Solera
05.2023 - 10.2023
Resident Monitor
Salvation Army
07.2018 - 03.2023
Custodial Maintenance Worker/Cafe Worker
Lee County School District
10.2013 - 10.2018
Sales Associate
JCPenney
03.2005 - 08.2011
High School Diploma -
Dunbar High School
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