Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Franck Jean-Gilles

Newport News

Summary

Dynamic Field Service Technician with a proven track record at Via Services, excelling in problem-solving and technical troubleshooting. Recognized for delivering exceptional customer service and tailored solutions, I effectively resolved complex issues under tight deadlines, ensuring operational efficiency. Proficient in multimeter usage, I consistently maintained professionalism and strengthened client relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Field Service Technician

Via Services
10.2024 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Field Service Technician

Lg Electronics
12.2020 - 09.2025
  • Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Repair All appliance under the Brand

Education

Associate of Arts -

Medgar Evers College
Brooklyn, NY
06-2006

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Teamwork and coordination
  • Technical troubleshooting
  • Customer service
  • Valid Driver's license
  • Multimeter usage

Certification

EPA

Languages

English
Native or Bilingual
French
Limited Working
Spanish
Limited Working

Timeline

Field Service Technician

Via Services
10.2024 - Current

Field Service Technician

Lg Electronics
12.2020 - 09.2025

Associate of Arts -

Medgar Evers College

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