Franck Kamangu

• Coordinate 100+ weekly special assistance requests across domestic and international airports, maintaining accurate tracking and status information while managing competing priorities, operational disruptions, and time sensitive requirements.

• Analyze service data and operational trends to identify performance issues, support process improvements, and improve customer service workflows.

• Collaborate with cross-functional teams and global partners to coordinate requirements, resolve operational issues, and improve workflow execution.

• Maintain and utilize internal tracking systems to improve reporting accuracy, operational visibility, and historical trend analysis.

• Monitor service activity and identify issues requiring escalation, helping mitigate operational risk and maintain service expectations.

• Apply knowledge of DOT accessibility requirements and internal procedures to ensure operational activities remain compliant with applicable standards.

• Lead strategic initiatives supporting educational programs serving 3,000+ students in underserved communities.

• Manage a team of 12 volunteers while coordinating operations, partnerships, program delivery, and organizational priorities.

• Develop fundraising strategies and maintain relationships with donors, community stakeholders, and organizational partners.

• Monitor program execution, operational requirements, risk considerations, and organizational performance to support sustainable growth.

• Coordinate multiple initiatives simultaneously while adapting priorities to changing program requirements, resource constraints, and operational needs.

• Managed 50+ customer interactions per shift involving loyalty bookings, partner-airline redemptions, and complex international travel requirements.

• Coordinated with customers and partner-airline processes to resolve booking and ticketing issues while maintaining accuracy and service standards.

• Analyzed customer needs and account information to identify solutions and resolve complex issues efficiently.

• Maintained detailed knowledge of airline systems, policies, procedures, and international travel requirements in a high-volume operating environment.

• Led and developed a team of 17 sales representatives across multiple locations, establishing performance expectations and monitoring key performance indicators.

• Increased district revenue 8% year over year through data-driven sales strategies, forecasting, performance monitoring, and targeted improvement initiatives.

• Forecasted sales and inventory requirements to support purchasing, replenishment, and product availability decisions.

• Managed inventory and replenishment activities, coordinating purchasing requirements and monitoring product availability.

• Tracked deliveries and worked with suppliers to support timely product availability and resolve fulfillment-related issues.

• Developed and maintained Excel-based tracking logs, charts, and KPI dashboards to monitor sales, inventory, and operational performance.

• Leveraged performance data to identify gaps, evaluate trends, and implement targeted actions to improve productivity and conversion performance.

• Applied structured problem-solving techniques to identify performance issues and develop solutions that improved sales execution.

• Conducted market analysis and competitor benchmarking to identify business trends, growth opportunities, and areas requiring strategic attention.

• Managed recruitment, onboarding, coaching, and performance development while coordinating multiple priorities across locations.

• Managed client and partner relationships, supporting contract negotiation processes and maintaining consistent communication with external stakeholders.

• Partnered with internal marketing and operations teams to plan and execute arena-based campaigns, sponsorship initiatives, and client programs.

• Prospected and developed new business opportunities by analyzing client needs and developing tailored service proposals.

• Presented partnership proposals and contract information to executive leadership, demonstrating strong written, verbal, and stakeholder communication skills.

• Supported campaign performance evaluation through tracking, reporting, and communication of program results to clients.