Francklin Bien Aime
Boca Raton,FL
Summary
Dynamic bartender with a proven track record at Polo Country Club, excelling in creative mixology and customer service. Recognized for enhancing guest experiences through innovative drink menus and efficient service, while fostering a positive team environment. Highly reliable and skilled in inventory management, ensuring optimal stock levels and compliance with health regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Polo Country Club
Boca Raton, FL
03.2021 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on standard operating procedures and cocktail preparation techniques.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Developed seasonal drink menus that aligned with club themes, increasing patron engagement.
- Collaborated with kitchen staff to create pairings that complemented menu offerings effectively.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Cormier Plage Resort S.A
Cap- Haitien Haiti Cormier Plage Resort S.A
02.2015 - 01.2019
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
No Degree - Hospitality Management Hotel And Tourism
UNIVERSITY UTESA.
SANTIAGO REP DOMINICAN11-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Menu memorization
- Hospitality service expertise
- Food service
- Beverage preparation
- Drink preparation techniques
- Inventory
- Classic cocktails
- Changing beer kegs
- Creative mixology
- Garnishing drinks
- Safe serving practices
- Bar restocking
- Identification verification
- Liquor restocking
- Maintaining a clean bar
- Beer and wine recommendations
- Mixology
- Bar equipment use
- Bar service preparation
- Hospitality and guest service
- Food and beverage service
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
French
Professional Working
English
Professional Working
Spanish
Professional Working
Creole Haitian
Native or Bilingual
Timeline
Bartender
Polo Country Club
03.2021 - Current
Bartender
Cormier Plage Resort S.A
02.2015 - 01.2019
No Degree - Hospitality Management Hotel And Tourism
UNIVERSITY UTESA.