Franco Caringella
Hoffman Estates
Summary
Results-oriented customer service manager with a track record of enhancing client satisfaction and team effectiveness. Successfully led initiatives to resolve complex client issues and implemented training programs that improved service delivery. Proven ability to foster strong client relationships and streamline customer support operations.
Overview
26
26
years of professional experience
Work History
National Accounts Customer Service Manager
Hisco Inc.
Schaumburg
04.2025 - Current
- Led customer service team in resolving complex client issues efficiently.
- Developed training programs to enhance staff skills and service quality.
- Coordinated communication between departments to streamline customer support processes.
- Facilitated regular team meetings to address challenges and share best practices.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Account Manager, Inside Sales
Hisco inc.
Schaumburg
11.2019 - 04.2025
- Managed client accounts and maintained strong customer relationships.
- Developed proposals and presented solutions to potential clients.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Prepared proposals for new business opportunities based on client requirements.
- Maintained client accounts and updated CRM system with relevant information.
- Participated in trade shows and industry events to network with potential customers.
Account Executive/Customer Service Representative
Hisco Inc.
Schaumburg
09.2011 - 11.2019
- Maintained customer accounts to ensure satisfaction and retention.
- Assisted new customers with inquiries to facilitate seamless onboarding.
- Processed order entries accurately to support efficient operations.
- Provided timely quotations for customers to enhance decision-making.
- Developed strong client relationships through regular communication and tailored solutions.
- Trained junior staff on best practices in account management and client engagement.
Warehouse Manager
Hisco Inc.
Schaumburg
04.2004 - 09.2011
- Maintained complete control of inventory for optimal stock management.
- Oversaw controlled items and temperature-sensitive materials to ensure compliance.
- Managed inbound and outbound freight charges to optimize costs.
- Handled receiving and shipping processes, verifying product accuracy.
- Generated warehouse shipping documents, packing lists and invoices.
Warehouse Lead
Circuit City.
Elmwood Park
01.2002 - 04.2004
- Control of inventory
- Customer assistance with products
Accounting Clerk
Unimast Inc.
Schiller Park
02.2000 - 01.2002
- General receivable and payable ledger maintenance
- Post cash receipts to customer receivable accounts
- Post payments to payable ledger
- Assist credit analyst with credit reports
Education
Bachelor of Arts -
Columbia College
Chicago, Illinois12-2001
Skills
- Microsoft Office Suite
- Excel proficiency
- PowerPoint presentations
- Conflict resolution
- Client Relationship Management
Timeline
National Accounts Customer Service Manager
Hisco Inc.
04.2025 - Current
Account Manager, Inside Sales
Hisco inc.
11.2019 - 04.2025
Account Executive/Customer Service Representative
Hisco Inc.
09.2011 - 11.2019
Warehouse Manager
Hisco Inc.
04.2004 - 09.2011
Warehouse Lead
Circuit City.
01.2002 - 04.2004
Accounting Clerk
Unimast Inc.
02.2000 - 01.2002
Bachelor of Arts -
Columbia College