Heather Philpot
Fort Myers,FL
Summary
Results-driven sales and customer support professional with 20+ years of experience in B2B sales, account management, and customer relations. Skilled in client engagement, team leadership, and strategic problem-solving to drive business growth and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Sales, Customer Service & Strategic Accounts
Automotive Video Innovations (AVI)
01.2004 - 01.2025
- Led B2B sales initiatives, fostering client relationships and managing a large customer base
- Developed sales strategies to drive revenue growth and customer retention
- Managed customer support operations, resolving issues and optimizing processes
- Trained and coached support teams to enhance efficiency and service quality
- Handled key accounts, ensuring long-term client satisfaction and business expansion
- Conducted business reviews, identifying upsell and cross-sell opportunities
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented strategies to increase sales and improve customer service.
- Coordinated Multi-Day Industry Events and Trade Shows
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Website Front-End Editing with WordPress
- · Trained and coached support teams to enhance productivity and service quality.
- · Handled escalated client issues, prioritizing positive relationships.
- Managed key accounts, providing strategic support and tailored solutions.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL01.1998
Skills
- B2B Sales & Account Management
- Customer Service & Support
- CRM & Database Management
- Training & Team Development
- Problem-Solving & Critical Thinking
- Event Coordination & Leadership
- Website Front-End Editing
- Adobe Creative Cloud
- WordPress
- Salesforce
- Wistia
- Microsoft Office Suite
- WooCommerce
- Saleforce CRM
- Result CRM
- Google Drive
- Critical Thinking and Problem Resolution
- Teamwork and Collaboration
- Training & Development
- Microsoft Office Suites
- Adobe Acrobat
- Computer Skills
- Time Management
- Written and Verbal Communication
- WordPress
- Attention to Detail
- Customer-Focused Mindset
Timeline
Sales, Customer Service & Strategic Accounts
Automotive Video Innovations (AVI)
01.2004 - 01.2025
High School Diploma -
Lehigh Senior High School
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