Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franco Mora

Cape Coral,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Completing transactions and maintaining accurate records of all transactions.

Talented Sales Assistant bringing 5 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.

Overview

5
5
years of professional experience

Work History

Sales Agent Representative

Alorica For Verizon
05.2023 - Current
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Customer Service Representative

Alorica For TurboTax
01.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Associate

Alorica For Best Buy
10.2021 - 01.2023
  • Managed returns, exchanges and refunds in accordance with company policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Store Manager

Cricket Wireless
06.2018 - 08.2020
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Boosted sales by conferring with customers to evaluate the products requirements and recommend best-fit company offerings.
  • Tracked stock using company inventory management software.
  • Created work schedules according to sales volume and number of employees.

Sales Associate

Nava Motors
01.2018 - 10.2019
  • Maintained records related to sales, returns and inventory availability.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Associate of Science - Nursing

EDP University of Puerto Rico
Hato Rey, PR
10.2024

Skills

  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Exceptional Customer Service
  • Upselling
  • Merchandising understanding
  • Product Merchandising and Distribution
  • Post-Sales Support
  • Follow-Up Calls
  • Consultative Sales Approach
  • Sales Expertise

Languages

English
Spanish

Timeline

Sales Agent Representative

Alorica For Verizon
05.2023 - Current

Customer Service Representative

Alorica For TurboTax
01.2023 - 04.2023

Sales Associate

Alorica For Best Buy
10.2021 - 01.2023

Store Manager

Cricket Wireless
06.2018 - 08.2020

Sales Associate

Nava Motors
01.2018 - 10.2019

Associate of Science - Nursing

EDP University of Puerto Rico

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Franco Mora