Maria Stoyer
Lehigh Acres,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
9
9
years of professional experience
Work History
Sales Representative
CELLULAR TOUCH WIRELESS
Fort Myers
06.2022 - Current
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated deals and handled complaints or objections.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Sales Associate
Allcellularsolution
Fort Myers, FL
05.2018 - 03.2022
- Operated cash register, collected payments, and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products, and services information.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Stayed up to date on company products and services to support sales objectives.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
Retail Sales Associate
Express Clothing
Fort Myers Beach, FL
06.2017 - 05.2018
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Retail Sales Associate Season
Victoria's Secret & PINK
Fort Myers, Florida
12.2017 - 02.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted customers upon entrance and handled cash and credit transactions.
- Prepared products by adding tags and readying pallets for restocking.
- Assessed floor displays to restock merchandise.
Crew Team Member
McDonald's
Lehigh Acres, FL
12.2015 - 05.2017
- Greeted customers and cultivated positive experiences in line with company standards.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05.2017
Skills
- Retail Loss Prevention
- POS System Operation
- Merchandising
- Merchandising Knowledge
- Time Management
- Customer Service
- Teamwork and Collaboration
- Friendly and Outgoing
- Cash Handling
- Flexible Schedule
- Sales closing
- Exceeds sales goals
- Retention strategies
- [Product or service] sales
- Upselling and cross selling
Languages
- Bilingual - English and Spanish
- Fluent in Spanish reading and writing
Timeline
Sales Representative
CELLULAR TOUCH WIRELESS
06.2022 - Current
Sales Associate
Allcellularsolution
05.2018 - 03.2022
Retail Sales Associate Season
Victoria's Secret & PINK
12.2017 - 02.2018
Retail Sales Associate
Express Clothing
06.2017 - 05.2018
Crew Team Member
McDonald's
12.2015 - 05.2017
High School Diploma -
Lehigh Senior High School