Kencia Petithomme
Houston,TX
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
Adt Bulldogs
Houston, Texas
02.2023 - 07.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
Professional Sales Representative
Xfinity Comcast
Katy, TX
08.2019 - 12.2022
- Developed and implemented sales strategies to increase market share.
- Demonstrated product features and benefits to potential customers.
- Conducted market research to identify customer needs and preferences.
- Generated leads through cold calling, networking, and referrals.
- Negotiated contracts with clients to maximize profits.
- Maintained a database of existing customers for future marketing efforts.
- Analyzed competitor data to determine pricing strategy and competitive advantages.
- Resolved customer inquiries in a timely manner while providing excellent service.
Cashier Specialist
HEB Grocery Store
Houston, Texas
08.2013 - 07.2019
- Conducted price checks for items requested by customers using the POS system.
- Performed opening and closing duties such as counting money in the register drawer.
- Maintained knowledge of current promotions, policies regarding payment and exchanges.
- Suggested additional items or services based on customer needs while upselling products.
- Greeted customers and provided friendly customer service.
- Verified the accuracy of cash register operations before, during and after each shift.
- Accepted payments from customers in cash, check or credit and debit card form.
Bookkeeper
SunHut Inc
Key West, FL
01.2012 - 06.2012
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Assessed customer creditworthiness by reviewing financial statements, trade references.
- Performed account analysis as required by management.
Education
High School Diploma -
Mayde Creek High School
Houston, TX05.2015
Some College (No Degree) - Business Management
Harvard of Xfinity
KatySkills
- Customer Needs Assessment
- Product Sales
- Order Processing
- Payment Processing
- Retail Loss Prevention
- Promotional Support
- Upselling
- Customer Service
- Cash Register Operation
- Problem-Solving
- Reliable and Punctual
- Sales Training
- Exceptional Customer Service
- Reading Comprehension Skills
- Cash Handling
- Multi-Tasking Strength
- Microsoft
- Invoice Processing
- Budget Support
- Accounts Receivable
- Technical Support
- Documentation and Reporting
Certification
- Sustainable Development Training - 2021
Timeline
Sales Representative
Adt Bulldogs
02.2023 - 07.2023
Professional Sales Representative
Xfinity Comcast
08.2019 - 12.2022
Cashier Specialist
HEB Grocery Store
08.2013 - 07.2019
Bookkeeper
SunHut Inc
01.2012 - 06.2012
High School Diploma -
Mayde Creek High School
Some College (No Degree) - Business Management
Harvard of Xfinity
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