Jimianne Amos
Mesquite
Summary
Experienced Medical Assistant with over 15 years in healthcare, home health, and veterinary settings. Led training initiatives, managed intake teams, and streamlined patient workflows. Expertise in CRM and EMR systems, ensuring HIPAA compliance and effective patient intake coordination.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales Representative
Texas Car Title & Payday Loan Services, Inc
Sachse
03.2026 - Current
- Evaluated client financial needs and explained short-term loan options while guiding vehicle title application processes.
- Engaged customers to explain loan products and services effectively.
- Processed loan applications and verified customer information accurately.
- Assisted clients in understanding payment plans and terms of service.
Medical Assistant
Azimuth Health-STG Heart and Vascular
Mesquite
09.2024 - 07.2025
- Recorded vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately, ensuring high-quality patient assessments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies, supporting efficient patient flow
- Managed front desk operations by greeting patients, checking them in/out, and efficiently handling phone calls to enhance patient satisfaction
- Performed ABI testing for all new patients, aiding in accurate vascular assessments
- Fostered positive work environment through effective communication with colleagues, strengthening team collaboration
- Acted as a liaison between patients, families, and the vascular surgeon to facilitate smooth communication flow.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times, maintaining trust and legal standards
- Contributed to a positive work environment through effective communication with colleagues, improving team collaboration
Resident Assistant
Highland Manor of Mesquite
Mesquite
01.2024 - 09.2024
- Assisted patients with ADLs including feeding, grooming, and incontinence care, enhancing comfort and hygiene
- Assisted with mobility and transfers of patients using proper lifting techniques to prevent injuries, ensuring patient and staff safety
- Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis to identify any changes or abnormalities, enabling prompt intervention
- Maintained cleanliness and organization of patient rooms through regular sanitization and supply restocking, promoting infection control
- Responded promptly to call lights and alarms from patients, addressing their concerns or notifying appropriate staff members to ensure timely care.
Remote Intake Coordinator
Advanced Home Health and Hospice
Irving
08.2022 - 12.2023
- Managed the client intake process, ensuring accurate and timely completion of all necessary paperwork to expedite service delivery
- Conducted initial client interviews to gather relevant information and assess needs for tailored care plans
- Tracked pending patient referrals using CRM software, reducing delays in patient onboarding
- Coordinated with departments to align services for clients, enhancing overall client satisfaction
- Tracked pending patient referrals using CRM software to streamline patient onboarding process
Veterinary Receptionist
Angel Parkway Pet Hospital
Lucas
08.2020 - 08.2022
- Greeted, checked-in, and checked-out clients, ensuring a welcoming and efficient front desk experience
- Answered multiple phone lines, managed high call volume, and directed inquiries to appropriate staff, ensuring seamless communication
- Scheduled appointments for exams, grooming, and boarding, optimizing clinic operations
- Directed clients and pets into exam rooms, streamlining patient flow for veterinarians
- Scanned and faxed documents, maintained accurate records, and ensured timely access to information for staff and clients
- Educated clients on pet care and pet foods, improving client understanding and compliance with veterinary recommendations
- Scanned and faxed documents, maintaining accurate and timely records
- Provided care for animals in the kennel during weekends and holidays, ensuring their well-being., ensuring animal care continuity
Bookkeeper/Office Manager
Mesquite Veterinary Clinic
Mesquite
10.2017 - 08.2020
- Entered all incoming inventory invoices into POS system and QuickBooks, managed AR/AP, payroll, and conducted monthly inventory of retail sales items, in-house pharmacy, and clinic use meds, ensuring financial accuracy
- Managed employee schedule and time off requests, prepared checks for payroll and vendor payments, ensuring timely compensation
- Prepared treatment estimates and set up payment plans, attempting to collect on outstanding balances to improve cash flow
- Tracked and maintained all licensing for business and staff, supporting regulatory compliance
- Coordinated all vendor deliveries, ordered supplies, and mailed out vaccine/treatment reminders, maintaining clinic readiness
- Managed employee schedule and time off requests, prepared payroll and vendor checks, ensuring timely compensation for all staff and vendors
- Scheduled crematory pickups and addressed customer complaints and special requests, enhancing overall client satisfaction
- Prepared treatment estimates and established payment plans, facilitating collection of outstanding balances to support cash flow
Intake Manager
Home Care Providers of Texas
Dallas
02.2014 - 09.2017
- Managed referral fax queue, reviewed all referrals to determine if patient met home health criteria, and assigned team members to process, expediting patient onboarding
- Conducted patient intake interviews to collect medical information and insurance details, ensuring accurate records for care planning
- Maintained positive attitude and de-escalated clients during crisis situations, contributing to increased client retention
- Trained employees on best practices and protocols while managing teams to ensure productivity, enhancing overall team performance
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times, supporting legal and ethical standards
- Developed training materials for new intake specialists to streamline onboarding process, reducing ramp-up time
- Developed relationships with patients, fostering trust and loyalty to improve patient satisfaction
Education
Medical Assisting - Certificate
ATI Career Training Center
Garland, TXSkills
- Sales techniques
- CRM software usage
- Client needs assessment
- Customer needs assessment
- Client relationship management
- CRM software usage
- Financial documentation preparation
- CRM software usage
Certification
- Certified Medical Assistant
- BLS Certification
- First Aid Certification
Additional Information - Authorized To Work
US for any employer
Personal Information
US for any employer
Timeline
Sales Representative
Texas Car Title & Payday Loan Services, Inc
03.2026 - Current
Medical Assistant
Azimuth Health-STG Heart and Vascular
09.2024 - 07.2025
Resident Assistant
Highland Manor of Mesquite
01.2024 - 09.2024
Remote Intake Coordinator
Advanced Home Health and Hospice
08.2022 - 12.2023
Veterinary Receptionist
Angel Parkway Pet Hospital
08.2020 - 08.2022
Bookkeeper/Office Manager
Mesquite Veterinary Clinic
10.2017 - 08.2020
Intake Manager
Home Care Providers of Texas
02.2014 - 09.2017
Medical Assisting - Certificate
ATI Career Training Center