- I was in a Pre-Professional Program for Ballet, I have a total of 9 years of training This taught me discipline, perseverance, confidence, attention to detail, and patience
Alana Jensen
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Completing cash register transactions and maintaining accurate records of all transactions. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Sales Representative
Qualcomm
10.2024 - 01.2025
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Associate
Tillys
01.2024 - 11.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Utilized cross-selling techniques to introduce customers to complementary products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Seasonal Ambassador
Lush Handmade Cosmetics
10.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features.
Sales Associate
Hot Topic
08.2022 - 08.2023
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Prepared merchandise for the sales floor by pricing and/or tagging
- Communicated with buyers on emerging trends in film, music, video games, and pop culture
Sales Team Lead
Old Navy
08.2021 - 07.2022
- Solved customer challenges by offering relevant products and services
- Processed product returns and assisted customers with other selections
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Monitored sales team performance and provided constructive feedback
Summer Counselor
Oak Forest Park District
06.2021 - 08.2021
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping and hobbies
Education
Homeschooled
Skills
- Sales Expertise
- Product Recommendations
- Upselling Techniques
- Retail Loss Prevention
- Cash Handling
- Customer Service
- Team Collaboration
- Problem-Solving
Accomplishments
- I became the top performer on register, having 94% of my customer's signed up for the rewards program.
Interests
References
- Erica Mannella, Former Manager, (708)790-8524
- Jazmin Guzman, Formar Manager, (773)376-5587
Timeline
Sales Representative
Qualcomm
10.2024 - 01.2025
Sales Associate
Tillys
01.2024 - 11.2024
Seasonal Ambassador
Lush Handmade Cosmetics
10.2023 - 01.2024
Sales Associate
Hot Topic
08.2022 - 08.2023
Sales Team Lead
Old Navy
08.2021 - 07.2022
Summer Counselor
Oak Forest Park District
06.2021 - 08.2021
Homeschooled