Mariana Bermudez
Horizon,TX
Summary
Highly motivated, strong communication skills, positive and upbeat sales professional able to connect with clients and help them in any way possible. Willing to always learn, Bilingual, written and verbal, and able to work solo but with other teams as well as helping each other learn from each other.
Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Inbound Sales Agent
Spectrum
El Paso, TX
08.2021 - 12.2021
- Generated new and repeat sales by offering timely product, service and technical information.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Sales Associate
GAP Inc
El Paso, United States, United States
11.2019 - 11.2021
- Obtained credit cards and explained the benefits of the card, payments, usage and answered any other questions.
- Was employee of the month as well as one of the top associates in acquiring cards and memberships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
Sears
El Paso, United States, United States
10.2017 - 01.2018
- Acquired credit cards and answered any questions and doubts customers may have had.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes
Education
El Paso Community College
El Paso, TXHigh School Diploma -
Eastlake High School
El Paso, TX06.2018
Skills
- Bilingual
- Sales trends
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Point of Sale Knowledge
- Exceptional Customer Service
- Adapt to diverse groups
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Inbound Sales Agent
Spectrum
08.2021 - 12.2021
Sales Associate
GAP Inc
11.2019 - 11.2021
Cashier
Sears
10.2017 - 01.2018
El Paso Community College
High School Diploma -
Eastlake High School