Franco Smith
Sanford,FL
Summary
Proven success in leadership, operational excellence and organizational development. Recognized for inspiring team members to excel and encouraging creative work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
City of Orlando
02.2023 - Current
- Enhance public safety by patrolling assigned areas and enforcing parking regulations
- Reduce illegal parking incidents by issuing citations for parking violations in a timely manner.
- Respond to calls in both routine and emergency situations
- Check listings of vehicles to be booted or towed and complete necessary forms and boot placement on vehicles
- Provide testimony in court hearings for contested parking citations, ensuring fair outcomes
- Fill out daily log of citations and warnings issued and submitted list to supervisor at end of shift
Traffic Control Specialist
City of Orlando
12.2022 - 01.2023
- Collaborated with law enforcement personnel during emergency situations, providing essential support to maintain public safety
- Optimized traffic patterns for special events, coordinating with event organizers to ensure smooth operations
- Maintained safe work zones by setting up appropriate barriers, signs, and cones according to established guidelines.
- Improved traffic flow by implementing effective lane closures and traffic control measures
- Communicated with team members using hand signals and radios
- Responded to citizen complaints to address community concerns and maintain public trust
Customer Service Representative
Alorica
02.2020 - 12.2022
- Provided exceptional customer service by addressing client inquiries promptly and professionally
- Verified members identification virtually while adhering to strict verification procedure
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted in documentation and playbook updates as necessary while utilizing Microsoft applications and custom applications
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
Construction Safety Equipment Installer
Onsite Safety
03.2018 - 01.2020
- Utilized blueprints and schematics to correctly place equipment
- Contributed to company revenue growth through successful completion of multiple high-profile installation contracts
- Oversaw inventory management processes related to installation projects, ensuring adequate supplies were available when required
- Inspected inbound and outbound products for compliance with established industry standards aligning with company policy and procedures
- Conducted field visits while meeting with corporate customers for business development
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation
Lead Warehouse Associate
Amazon
10.2015 - 02.2018
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques
- Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
Education
Lakeland Senior High School
Lakeland, FL05.1997
Skills
- Leadership and Coaching
- Safety awareness proficiency
- Customer Support
- Time Management
- Multitasking
- Policy Enforcement
Certification
- Occupational Safety and Health Administration 10 (OSHA 10)
- First Aid CPR/AED
- Certified Safety Professional
- Lull operator
- Parking Enforcement
Timeline
Parking Enforcement Officer
City of Orlando
02.2023 - Current
Traffic Control Specialist
City of Orlando
12.2022 - 01.2023
Customer Service Representative
Alorica
02.2020 - 12.2022
Construction Safety Equipment Installer
Onsite Safety
03.2018 - 01.2020
Lead Warehouse Associate
Amazon
10.2015 - 02.2018
Lakeland Senior High School
- Occupational Safety and Health Administration 10 (OSHA 10)
- First Aid CPR/AED
- Certified Safety Professional
- Lull operator
- Parking Enforcement
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