Summary
Overview
Work History
Education
Skills
I love to play pool & I enjoy swimming.
Languages
Timeline
Generic

Francois Chataigne

FORT LAUDERDALE,Florida

Summary

Service-oriented Customer Support Representative with 4+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Concentrix
06.2024 - Current
  • Consult with customers to evaluate needs and determine the best option
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Upgrade service and offer additional service packages or options.

Healthcare Representative

Continuum Global Solution
07.2021 - 03.2023
  • Setting appointments
  • Sending and receiving correspondence
  • Input data into the database
  • Maintaining referral files
  • They often are also responsible for reviewing submitted documents to make sure they have the proper information for billing purposes.

Customer Service

Maximus
10.2019 - 05.2021
  • Manage customer queries and complaints
  • Process orders, modifications, escalate calls across a number of communication channels
  • Keeping records of customers interactions, transactions, comments
  • Ensure customer satisfaction and provide professional customer support.

Education

High School Diploma -

Oswald Durand
Port Au Prince Haiti
06.1995

Skills

  • Customer Retention Abilities
  • Customer Needs Assessment
  • Lead Generation
  • Inbound and Outbound Sales
  • Computer skills
  • Sales Closing
  • Product and Service Knowledge
  • Relationship Selling
  • Customer Support
  • Team Collaboration

I love to play pool & I enjoy swimming.

I love to play pool to relax my mind and I also enjoy swimming to relax both the mind and the body. 

Languages

Haitian Creole
Native or Bilingual
French
Full Professional
Spanish
Professional Working

Timeline

Customer Service Associate

Concentrix
06.2024 - Current

Healthcare Representative

Continuum Global Solution
07.2021 - 03.2023

Customer Service

Maximus
10.2019 - 05.2021

High School Diploma -

Oswald Durand

Similar Profiles

CREATE PROFILE
Francois Chataigne