Susie Stambury

• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Was a remote employee with AWS
• Mentored junior team members and managed employee relationships.
• Utilized job-related software CRM to prepare change of address records and issue service discontinuance orders.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Updated databases with new and modified customer data CRM.
• Responded to customer inquiries via phone, email and chat.
• Developed relationships with key clients through regular contact and follow-up communication.
• Trained new hires on products and services, best practices, and protocols to reduce process gaps.
• Recorded and updated customer information and interactions in CRM. Assisted customers processing orders, submitting applications by portal meanwhile resolving any IT issues customer may have been experiencing while trying to navigate the website and portal.

• Assisted customers with their group and individual reservations.
• Automated contact management systems to achieve 100% client organization with goal alignment
• Greeted customers promptly and responded to questions with knowledgeable service
• Interfaced with customers to resolve problems quickly

• Collaborated with colleagues to exchange selling strategies and marketing information
• Demonstrated products to potential customers and answered all questions in a knowledgeable manner
• Introduced new products to distributors through demonstrations detailing features and capabilities
• Answered customers' questions regarding products, prices and availability
• Collaborated with members of other departments to complete sales transactions
• Used networking opportunities to create successful, on-going business relationships
• Contacted new and existing customers to discuss suitable products and services on offer by the company

Expanded territory by successfully cold-calling retail leaders and negotiating profitable contracts across product lines while up-selling additional vendor partnerships.

• Answered customers' questions regarding products, prices and availability
• Maintained excellent and open communication with company leadership to facilitate business development
• Handled highest volume accounts in assigned territory
• Taught potential clients about products through seminars and other special events
• Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one
• Emphasized product features based on analysis of customers' needs
• Maximized efficiency by reorganizing territory routes and schedules