Kathryn R. Lockard
Overland Park,KS
Summary
Enthusiastic and dedicated jeweler wanting to enhance my skills, knowledge, and opportunities. Known for being eagar to learn and participate in efforts to expand productivity levels as well as accuracy in quality. Comprehensive knowledge of metals, gemstones, diamonds, and different techniques at the bench. Team oriented and supportive of surrounding employees goals. Primary self goal is to seek long term opportunity of growth in the trade with heavy career aspirations.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Shane Co.
Overland Park, KS
07.2020 - 01.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements for Curbside services.
- Cultivated impactful relationships with customers and drove business development.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered inbound calls every day and directed to designated individuals or departments.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Bench Jeweler Apprentice
Signet Jewelers
Lenexa, KS
10.2021 - Current
- Replaced broken clasps and hinge repairs on bracelets and necklaces.
- Resize, up and down, soldering together, stone replacement, stone tightening, re-tipping, re-shanking, basic everyday repairs.
- Hand fabricated several pieces.
- Determined precisely what customers required, available budgets and target through communication with stores/vendors.
- Kept equipment and tools in working order, making necessary alterations and performing regular maintenance to promote longevity of use.
- Fabricated, altered and repaired fine jewelry to restore brilliance.
- Quality control for finished pieces done with microscope/opti-visor and other precision measuring instruments to look for blemishes and defects.
Bench Jeweler Apprentice
Tivol
Leawood, KS
01.2023 - 10.2024
- Repaired and restored jewelry pieces, including resetting stones, and polishing.
- Fabricated custom jewelry from raw materials such as gold, silver, and diamonds.
- Soldered rings and other items together to form a single piece of jewelry.
- Cleaned, polished and inspected all finished pieces of jewelry before delivery to customers.
- Performed quality checks on products using microscopes and loupes.
- Maintained production records and tracked daily progress.
- Resized rings by cutting off excess metal, soldering the ends back together, filing down rough edges, polishing surfaces and setting stones into place if needed.
- Utilized hand tools such as saws, files, burs and buffers to shape precious metals into desired forms.
- Created wax molds for casting purposes according to customer design specifications.
- Operated laser welding machines to join two pieces of metal without melting them together.
- Inspected diamonds for clarity using magnifying glasses.
- Tested gemstones for authenticity using chemical tests.
- Determined repair costs based on labor time required for each job order.
Education
High School Diploma -
Spring Hill High School
Spring Hill, KS2018
Associate of Arts -
Johnson County Community College
Overland Park, KS2019
Skills
- Consultative sales and relationship building
- Sales strategies, sales closings
- Product and service knowledge
- Customer needs assessment
- Customer retention abilities
- POS system efficiency
- Computer efficiency on Microsoft, Mac, Word, Excel Spreadsheets, Powerpoint, Outlook, Teams
- Inbound and Outbound calling
- Works well in fast pace environment
- Problem troubleshooting and resolutions
Timeline
Bench Jeweler Apprentice
Tivol
01.2023 - 10.2024
Bench Jeweler Apprentice
Signet Jewelers
10.2021 - Current
Customer Service Associate
Shane Co.
07.2020 - 01.2021
High School Diploma -
Spring Hill High School
Associate of Arts -
Johnson County Community College
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