Open To Work
Francoise Iboth
Dallas,TX
Summary
Customer service professional with extensive experience as a Member Service Representative and Bilingual Sales Associate. Experienced in providing top-tier service, maintaining positive relationships with clients, and utilizing multiple communication channels, including phone, email, and web chat. Strengths include problem-solving skills, and the ability to maintain composure under pressure. Strong interpersonal skills. Proven ability to lead teams to success and educate customers on digital banking and financial products.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
07.2025 - 01.2026
- Verified member identity, researched accounts, and resolved inquiries across deposits, cards, and loans in full regulatory compliance.
- Educated members on digital banking features, products, and security best practices.
- Processed payments, disputes, and account maintenance requests with accuracy and timeliness escalated complex issues appropriately.
- Consistently achieved high first-contact resolution and customer satisfaction.
- Remote
Bilingual Sales Associate Customer representative
Uhaul
07.2024 - 01.2025
- Created and maintained customer profiles to understand customer needs and preferences.
- Developed a customer satisfaction survey that successfully gathered feedback and improved customer service standards.
- Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date.
- Resolved customer complaints in a timely and satisfactory manner, resulting in an increase in customer loyalty.
- Work from home
Manager Of Operations
Camer Import
Euless
01.2023 - 06.2023
- Managed daily operation of the organization, including directing personnel, budgeting, planning organizing and scheduling activities.
- Established work schedules, ensuring job tasks were effectively assigned and completed property.
- Collaborate with cross-functional teams to resolve complex customer issues and improve processes.
- Meet and exceed performance targets for customer satisfaction, response times, and resolution rates.
Financial Assistant
Kamer Bright
09.2023 - 05.2004
- Developed and maintained internal control procedures to ensure accuracy of financial information.
- Compiled financial data from multiple sources for the preparation of accurate reports.
- Proficiency in financial analysis and reporting.
- Provided administrative support to the finance department, including processing invoices, expense reports, and purchase orders.
Skills
- Account management
- Financial reporting
- Customer education
- Digital banking
- Regulatory compliance
- Customer relationship management
- Call center experience
- Customer service
- Phone etiquette
Languages
French
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$25/hr - $1000/hrTimeline
Member Service Representative
Navy Federal Credit Union
07.2025 - 01.2026
Bilingual Sales Associate Customer representative
Uhaul
07.2024 - 01.2025
Financial Assistant
Kamer Bright
09.2023 - 05.2004
Manager Of Operations
Camer Import
01.2023 - 06.2023