Frandamary Whitfield
Killeen,TX
Summary
Diligent billing specialist with a strong background in managing complex billing systems and ensuring accurate financial reporting. Expertise in streamlining processes and enhancing efficiency in billing operations. Demonstrated proficiency in analytical problem-solving and effective communication. Organized and dependable candidate capable of successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Billing Data Entry Clerk
Adecco
Austin, TX
05.2023 - 05.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Improved team efficiency, training new staff on data entry protocols and software.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative
TTEC
Temple, TX
10.2020 - 04.2023
- Provided excellent service to ensure high levels of customer contentment.
- Supported client efforts to achieve account currency.
- Communicated customer feedback to various departments to enhance products and services.
- Enhanced customer satisfaction through effective management of incoming calls, chat messages, and email correspondence.
Billing Specialist
Integrity Rehab
Killeen, TX
09.2017 - 10.2020
- Coordinated with insurers to confirm client insurance information and authorize payments.
- Executed data import, scanning processes to ensure invoice accuracy.
- Maintained billing integrity by addressing and fixing discrepancies.
- Collaborated with team and leadership to pinpoint process enhancements.
- Filed claims with insurance providers and investigated denials.
- Coordinated the creation and distribution of invoices, adjustments along with credit memos.
Food Service Specialist
US Army
Fort Hood, TX
04.2003 - 10.2013
- Conducted routine opening, closing and shift transitions adhering to military standards.
- Enhanced customer satisfaction through prompt resolution of food and service complaints.
- Ensured all surfaces, tools, and equipment were sanitized to standards.
- Maintained uniformity in customer experiences by tracking team performance.
- Displayed consistent professionalism in customer and co-worker engagements.
- Led team in task execution.
Education
Certification - Dental Assisting
Vista College
El Paso, TX08.2016
Associate of Arts - Hospitality Administration And Management
Central Texas College
Killeen, TX05.2015
High School Diploma -
Miami Central Senior High School
Miami, FL06.2002
Skills
- Report generation
- Microsoft Office expertise
- Conflict mediation
- Project management abilities
- Data evaluation
- Office equipment proficiency
- Customer relations
- Clerical support
- High-energy attitude
- Problem-solving abilities
- Adaptive team player
Timeline
Billing Data Entry Clerk
Adecco
05.2023 - 05.2025
Customer Service Representative
TTEC
10.2020 - 04.2023
Billing Specialist
Integrity Rehab
09.2017 - 10.2020
Food Service Specialist
US Army
04.2003 - 10.2013
Associate of Arts - Hospitality Administration And Management
Central Texas College
Certification - Dental Assisting
Vista College
High School Diploma -
Miami Central Senior High School