FRANGELICA SIY
San Diego,CA
Summary
Accomplished Food & Beverage Manager with 8+ years of progressive leadership experience in full-service hotel operations. Proven success leading multi-outlet teams, driving profitability, and elevating guest experiences in high-volume environments. Expert in menu and beverage program development, cost control, forecasting, and operational compliance. Known for building empowered teams, implementing strategic plans, and achieving excellence in service quality, brand standards, and financial performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Embassy Suites San Diego Bay Downtown
06.2021 - Current
- Lead and oversee all F&B outlets including breakfast, evening reception, restaurant, in-room dining, and banquets—serving 1,000+ daily covers while maintaining operational excellence and guest satisfaction. Develop and execute strategic plans encompassing budget administration, forecasting, profit and loss accountability, and inventory management. Direct menu and recipe development, cost analysis, and vendor negotiations to maximize profitability and maintain alignment with brand standards. Implement creative service initiatives and outlet marketing promotions, elevating guest engagement and revenue performance. Consistently earned 100% health and safety scores, ensuring compliance with HACCP, OSHA, and local health department regulations. Led culture-building programs that propelled hotel rankings from Top 30 to Top 4 on TripAdvisor through superior service delivery and employee engagement. Coach and mentor a multi-disciplinary team to achieve high performance, service excellence, and career growth.
Revenue Analyst
Embassy Suites San Diego Bay Downtown
06.2018 - 05.2021
- Optimized group room revenue by managing inventory, rates, suite blocks, and cut-off dates, leveraging historical data to forecast demand and minimize wash. Produced actionable reporting (daily, weekly, monthly, quarterly) to support revenue strategy, providing insights for Sales, Regional Directors, and ownership to guide pricing and forecasting decisions. Strengthened revenue strategies by analyzing market trends, competitor pricing, and historical performance to adjust rate structures and improve RevPAR and ADR. Provided operational leadership as Front Desk Manager on Duty during COVID-19, ensuring smooth guest services, staff support, and compliance with evolving safety protocols.
Night Auditor
Embassy Suites San Diego Bay Downtown
03.2017 - 06.2018
- Developed and implemented standard operating procedures to maximize productivity. Collaborated with Director of Operations for managing and implementing incentive programs for staff to boost hotel occupancy, revenue, saving labor cost and supplies. Composed and published daily income journal and daily statistics and sends out to all managers and executives.
Night Auditor
Residence Inn/Springhill Suites San Diego Downtown Bayfront
10.2017 - 12.2017
- Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management for dual branded hotel complex.
Housekeeping Supervisor
Manila Marriott Hotel at Newport Resorts World
02.2014 - 01.2015
- Experienced in overseeing daily housekeeping operations, ensuring cleanliness and presentation standards are consistently met. Skilled in training, scheduling, and supervising staff while maintaining high levels of guest satisfaction. Strong background in inventory management, quality inspections, and enforcing safety and sanitation protocols. Recognized for leadership, attention to detail, and ability to foster a productive and motivated team environment.
Front Desk Agent
Manila Marriott Hotel at Newport Resorts World
03.2013 - 01.2014
- Recognized as top-selling front desk agent, consistently exceeding upsell and revenue goals through proactive guest engagement and tailored room/package recommendations. Delivered exceptional guest service by anticipating needs, resolving issues promptly, and creating personalized experiences that drove repeat stays and loyalty. Supported hotel operations by managing check-ins/outs, reservations, billing, and guest inquiries with accuracy and efficiency.
Education
Hotel Revenue Management -
E-Cornell University
05.2020
Bachelor of Science - Hotel, Restaurant and Institutions Management
De La Salle-College of Saint Benilde
02.2014
Skills
- OnQ PMS, Fosse PMS, Opera PMS, OnQ Revenue Management, OnQ Rate and Inventory, Salesforce, Delphi MPE, Delphi FDC, GRO (Hilton’s yield management system), Microsoft Office Suite (Excel for forecasting and reporting), XnPOS, Toast POS, Canva
Certification
- RBS Certification September 2025
- Food Protection Manager July 2021 ServSafe Certification Certificate #20780641
Timeline
Food and Beverage Manager
Embassy Suites San Diego Bay Downtown
06.2021 - Current
Revenue Analyst
Embassy Suites San Diego Bay Downtown
06.2018 - 05.2021
Night Auditor
Residence Inn/Springhill Suites San Diego Downtown Bayfront
10.2017 - 12.2017
Night Auditor
Embassy Suites San Diego Bay Downtown
03.2017 - 06.2018
Housekeeping Supervisor
Manila Marriott Hotel at Newport Resorts World
02.2014 - 01.2015
Front Desk Agent
Manila Marriott Hotel at Newport Resorts World
03.2013 - 01.2014
Bachelor of Science - Hotel, Restaurant and Institutions Management
De La Salle-College of Saint Benilde
Hotel Revenue Management -
E-Cornell University
CORE COMPETENCIES
- Strategic Planning & Budget Management
- Food & Beverage Operations Leadership
- Menu & Beverage Program Development
- P&L Management & Cost Control
- Guest Experience & Service Innovation
- Staff Coaching, Training & Performance Management
- HACCP / OSHA / ABC Compliance
- Inventory Control & Procurement
- Marketing, Promotions & Event Execution