Franiel Ramos
Miami,FL
Summary
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Rubenstein Law
Miami, FL
09.2021 - 10.2023
- Provided crisis intervention services as needed to clients in distress.
- Recorded all customer interactions into the database system accurately and completely.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
Client Service Manager
FullcontractorServicesLLC
Miami, FL
07.2018 - 02.2022
- Entered data into spreadsheets to track customer interactions and project progress.
- Answered customer inquiries regarding products, pricing, and availability.
- Provided technical support to customers via phone or email.
- De-escalated irate customers with communication skills and sales expertise.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL06-2018
Skills
- Data Entry
- Conflict Mediation
- Follow-up skills
- Empathic communication
- Online Chat Support
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Intake Specialist
Rubenstein Law
09.2021 - 10.2023
Client Service Manager
FullcontractorServicesLLC
07.2018 - 02.2022
High School Diploma -
Coral Reef Senior High School
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