Franjeliz De la Rosa
Newark,NJ
Summary
Dedicated and enthusiastic receptionist with a strong commitment to providing exceptional customer service and efficient administrative support. Demonstrates a personable and energetic demeanor, ensuring a positive experience for all visitors. Possesses well-developed skills in data-entry, database management, and scheduling, allowing for seamless organization and coordination of tasks.
Overview
5
5
years of professional experience
Work History
Receptionist
Bmw Of Bloomfield
425 Bloomfield Ave, Bloomfield New Jersey
11.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Resolved customer problems and complaints.
Host/Waitress/bartender
Spot Karaoke Bar & Lounge
Koreatown Manhattan
08.2021 - 10.2023
- Acted as security bouncer and kept watch for overly intoxicated customers and violent or untoward behavior, to ensure a safe environment that customers can enjoy
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Served 8 tables per night with 40+ guests at a time
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
- Help achieve continuous annual increases in beverage sales
- Keep up with new drinks and learn about countless drink recipes and mixing techniques
- Manage bar inventory and place orders as needed
- Taking phone calls and while providing information about events, as well as explaining the establishment security policy
- Handle difficult and inappropriate clients with grace and professionalism.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Drive Thru Cashier
McDonalds
Queens, New York
01.2020 - 07.2020
- Greeted customers upon their entry into the store and helped them with any questions and concerns
- Learned to develop multi-task skills, developed agility and customer comprehension by memorizing over 40 menu items and rotating specials in order to give customized recommendations to guests
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
Operations
Walgreens
Queens, New York
06.2019 - 01.2020
- Interact with customers, manage transactions, while applying problem solving skills to resolve customer inquiries and disputes
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Trained new employees on cashier procedures, serving as knowledgeable resource for team members.
Explainer
New York Hall of Science
Flushing, New York
01.2019 - 06.2019
- Helped other departments with stocking shelves, cleaning floors, and tidying up when no customers were in the queue
- Give an extended explanation on how science was applied in the exhibits of the museum by memorizing the stories and art behind more than 40 sculptures in the museum
- Maintain direct contact with all museum staff to ensure safety during school visits with more than 150 students around the museum.
Education
Some College (No Degree) -
Queensborough Community College of The City University of New York
Oakland Gardens, NYHigh School Diploma -
Panamerican High School
Queens, NY06.2019
Skills
- Multi-task
- Teamwork
- Bilingual (Spanish - English)
- Adaptive
- Basic Computational
- Server / Bartender
- Organizational Skills
- Food and Beverage Service
- Coaching and Training
- Safety and Sanitation
- Hospitality Service Expertise
- Public Interaction
- Issue Resolution
- Telephone skills
- Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Bmw Of Bloomfield
11.2023 - 05.2024
Host/Waitress/bartender
Spot Karaoke Bar & Lounge
08.2021 - 10.2023
Drive Thru Cashier
McDonalds
01.2020 - 07.2020
Operations
Walgreens
06.2019 - 01.2020
Explainer
New York Hall of Science
01.2019 - 06.2019
Some College (No Degree) -
Queensborough Community College of The City University of New York
High School Diploma -
Panamerican High School