Frank Barbera
Indio,CA
Summary
Hardworking and reliable server with strong ability in multitasking and organization. Over 25 years experience, resulting in professionalism, personability and results. Highly organized, proactive and punctual with team- oriented mentality. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Cork Tree
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bar Manager
Lavender Bistro
01.2019 - 05.2021
- Monitored cash intake to reduce discrepancies
- Restocked beer and liquor regularly and after special events
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Prepared specialty drinks to support servers
- Increased revenue by promoting additional products and assisting with beverage menu
- Increased profits by overseeing inventory and strategically increasing menu prices
- Created signature beverages to increase revenue and patron loyalty
Restaurant Manager
LG's Prime Steakhouse
01.2017 - 12.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Counseled and disciplined staff to address issues promptly and provide constructive feedback
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty
- Performed opening and closing procedures each day
- Resolved problems or concerns to satisfaction of involved parties
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
Server
LG's Prime Steakhouse
09.2015 - 12.2016
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Provided exceptional service to high volume of daily customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Handled special customer requests such as separate checks and menu substitutions
- Calculated accurate bill amounts and processed cash and credit card payments
- Server
Server
Lavender Bistro
01.2014 - 05.2015
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Developed strong and lasting resident relationships
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Calculated charges, issued table checks and collected payments from customers.
Education
High school diploma -
Keystone Heights Junior/Senior High School
Keystone Heights, FLSkills
- Wine and liquor expertise
- Proficient in mixology/Diverse beverage knowledge
- Outgoing personality/Reliable and trustworthy
- Marketing and sales experience
- Restaurant Management
- Upselling
- Daily Specials Memorization
Additional experience
- Wally's Desert Turtle (Server, 2003-2006)
- Fleming's Steakhouse (Server, 2007-2008)
Timeline
Server/Bartender
Cork Tree
02.2022 - Current
Bar Manager
Lavender Bistro
01.2019 - 05.2021
Restaurant Manager
LG's Prime Steakhouse
01.2017 - 12.2018
Server
LG's Prime Steakhouse
09.2015 - 12.2016
Server
Lavender Bistro
01.2014 - 05.2015
High school diploma -
Keystone Heights Junior/Senior High School
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