Frank Cagnina, Jr.

Provided operational leadership for high-volume funeral care center, ensuring compliance and efficiency.

• Directed daily operations, including staff scheduling and service coordination.
• Led multidisciplinary teams in funeral operations, logistics, and family services.
• Managed complex scheduling across departments to ensure service continuity and resource optimization.
• Ensured adherence to New York state funeral regulations, OSHA standards, and public health requirements.
• Coordinated transportation logistics, inventory management, and vendor relationships to ensure operational efficiency.
• Built partnerships with hospitals, hospices, and community organizations to improve service delivery.
• Mentored staff through coaching and feedback to promote accountability and professional development.

Provided senior leadership and operational oversight for mortuary affairs to enhance military readiness.

Advised senior military leadership on logistics planning and transportation management to optimize operational readiness.

• Led multidisciplinary teams in mission-critical operations within highly regulated environments.
• Coordinated logistics, procurement, equipment accountability, and operational planning to ensure mission success.
• Developed strategies supporting domestic and overseas contingency operations.
• Ensured compliance with military regulations and accountability standards across all operations.
• Mentored soldiers, enhancing organizational readiness and cultivating future leaders.
• Acted as principal subject matter expert for mortuary affairs planning and execution within command.

Provided strategic leadership as senior mortuary affairs advisor for homeland response force operations.

• Coordinated logistics planning for emergency response and mass fatality preparedness.
• Integrated military resources with civilian agencies to enhance operational effectiveness.
• Advised senior commanders on transportation management and resource allocation.
• Participated in large-scale emergency response exercises across multiple agencies.
• Developed operational procedures to boost readiness and ensure compliance with regulations.
• Led cross-functional teams in complex emergency response scenarios, emphasizing accountability.
• Strengthened operational readiness through mentoring and continuous training initiatives.

Directed all aspects of business operations for independently operated funeral home, ensuring operational excellence.

• Managed budgeting, purchasing, inventory control, vendor negotiations, and contract administration.
• Oversaw workforce planning, hiring, onboarding, scheduling, and employee performance management.
• Developed operational policies and standardized procedures to enhance organizational efficiency.
• Built long-term partnerships with healthcare providers, community organizations, veterans' groups, and local businesses.
• Ensured compliance with state and federal regulations while upholding professional ethics.
• Maintained exceptional customer satisfaction during highly sensitive situations through effective client relations.
• Balanced compassionate family service with sound business practices.

Delivered human resources leadership in workforce planning and employee relations initiatives.

• Streamlined recruitment processes, provided hiring support, and administered personnel functions to optimize talent acquisition.
• Advised senior leadership on equal opportunity and disability program compliance.
• Coordinated employee development, facilitated onboarding, and implemented retention strategies and policies to strengthen workforce engagement.
• Enhanced organizational effectiveness by supporting leadership with strategic workforce planning and aligning HR initiatives with business goals.

Directed daily operations across various facilities, ensuring consistent service quality and customer satisfaction.

• Managed staffing, scheduling, budgeting, inventory, purchasing, and vendor relationships, ensuring smooth operational flow across departments.
• Provided operational leadership for multiple funeral service locations to enhance business performance.
• Led recruitment, onboarding, coaching, and performance management initiatives to develop talent.
• Implemented process enhancements that streamlined workflow and improved communication channels among staff.
• Cultivated strategic partnerships with hospitals, hospices, nursing homes, clergy, and community organizations to strengthen service delivery.
• Ensured compliance with federal, state, OSHA, and public health regulations across locations.
• Collaborated with executive leadership to align organizational goals and foster employee engagement.