Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Timeline
Generic

Frank Chambers

Laurel,MD

Summary

Proactive IT professional with extensive hands-on experience in enterprise systems support, device management, and network administration. Expertise in resolving complex technical issues and managing IT infrastructure ensures high-quality end-user support. Demonstrated ability to enhance system efficiency, minimize downtime, and maintain secure, reliable operations across corporate and academic environments. Committed to leveraging technical skills and innovative solutions to drive organizational success and improve user experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Logistics Technician

Cathedral Stone Products
04.2025 - Current
  • Provide on-site IT support for scanners, workstations, and Zebra label printers.
  • Manage outbound shipments with FedEx Ship Manager; ensure accuracy in IMS databases.
  • Support warehouse IT operations, streamlining order fulfillment and inventory processes.

IT Specialist

American Geophysical Union
07.2024 - 02.2025
  • Resolved 900+ support tickets using ServiceNow & Remedy, maintaining a 95%+ satisfaction rating.
  • Configured and imaged Dell/Windows devices via PXE boot, improving deployment efficiency.
  • Managed user accounts, VPN access, and Citrix environments for remote workforce.
  • Enrolled and monitored Apple devices with JAMF, ensuring compliance and endpoint security.
  • Delivered VIP technical support to executives and managed IT hardware/software inventory.

Onsite Support Technician

Oracle
06.2022 - 05.2024
  • Supported deployment of advanced healthcare technologies and enterprise IT systems.
  • Handled incident management/service requests through Remedy and ServiceNow.
  • Performed Windows troubleshooting, Dell device imaging, and PXE boot configurations.
  • Managed accounts and permissions in Active Directory for 500+ users.
  • Oversaw JAMF enrollment and Apple device management across corporate teams.
  • Delivered high-priority VIP support, consistently meeting SLAs.
  • Maintained IT inventory, ensuring timely distribution of equipment and supplies

Help Desk Associate

Coppin State University
08.2021 - 05.2022
  • Assisted students and staff with login, Wi-Fi, and printer issues.
  • Performed account maintenance and permission management for 30+ users weekly.
  • Documented solutions and trained users on system functionality.

Education

Bachelor of Science - Interdisciplinary Studies

Coppin State University
Baltimore, MD
05-2023

Skills

  • IT Support & Customer Service (Tier 0–2)
  • User Account Management (Active Directory & Azure)
  • Multi-Factor Authentication (MFA) Setup & Support
  • JAMF & Mobile Device Management (MDM)
  • ServiceNow & Remedy Ticketing Platforms
  • VPN Configuration & Troubleshooting
  • Operating Systems: Windows, macOS, Linux
  • Device Imaging & Deployment (PXE, USB)
  • Network Protocols: TCP/IP, DNS, DHCP, LAN/WAN
  • Application Installation & Updates
  • Remote Desktop & End-User Support
  • Hardware Installation & Maintenance
  • Asset Tracking & Inventory Management
  • Data Backup & Recovery Solutions

Technical Skills

  • Operating Systems: Windows, macOS, Linux
  • Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
  • Software & Platforms: Intune, JAMF, Remedy, ServiceNow, Microsoft 365
  • Tools & Administration: Active Directory, Azure, Remote Desktop, PXE Imaging, MFA Configuration
  • Scripting & Automation: PowerShell, Bash (basic)

Certification

CompTIA Security+ (ID: COMP001022548844)

Timeline

Logistics Technician

Cathedral Stone Products
04.2025 - Current

IT Specialist

American Geophysical Union
07.2024 - 02.2025

Onsite Support Technician

Oracle
06.2022 - 05.2024

Help Desk Associate

Coppin State University
08.2021 - 05.2022

Bachelor of Science - Interdisciplinary Studies

Coppin State University

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