Frank Chee
Tucson,AZ
Summary
Competent Eligibility Specialist with background in evaluating, determining, and documenting program eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations coupled with strong decision-making abilities. Previous roles have seen significant improvement in process efficiency due to expertise in electronic case management systems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor Public Benefits
Ensemble Health Partners
Show Low, AZ
08.2024 - Current
- Trained and mentored staff on best practices and compliance standards.
- Coordinated communication between departments to ensure workflow continuity.
- Monitored performance metrics to identify areas for development.
- Facilitated team meetings to address challenges and share updates.
Benefits Eligibility Specialist Sr. (DBME-FAA)
State of Arizona
Mesa, AZ
01.2023 - 08.2024
- Entered client information and files into databases for further review and tracking.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Reviewed applications to verify client information and resolve discrepancies
Patient Service Representative
Summit Healthcare Medical Associates
Show Low, AZ
06.2022 - 12.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
Eligibility Interviewer (PSE)
State of Arizona
Tucson, AZ
10.2021 - 06.2022
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Processed benefits applications and documents for food stamps and medical assistance.
Administrative Assistant
Academy of Driving Motor Vehicle Center
Tucson, AZ
01.2020 - 10.2020
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Support Manager
Walmart
Mesa, Az
01.2016 - 02.2019
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Implemented effective customer service procedures to encourage positive feedback.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
Office Manager
Dicksons Roofing
Taylor, AZ
05.2005 - 10.2015
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Prioritized project components and organized scopes.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
Skills
- Scheduling and calendar management
- Service-minded
- Self-directed
- Ability to prioritize
- Professional demeanor
- Detail oriented
Certification
CRCR - 02/2025
Timeline
Supervisor Public Benefits
Ensemble Health Partners
08.2024 - Current
Benefits Eligibility Specialist Sr. (DBME-FAA)
State of Arizona
01.2023 - 08.2024
Patient Service Representative
Summit Healthcare Medical Associates
06.2022 - 12.2022
Eligibility Interviewer (PSE)
State of Arizona
10.2021 - 06.2022
Administrative Assistant
Academy of Driving Motor Vehicle Center
01.2020 - 10.2020
Support Manager
Walmart
01.2016 - 02.2019
Office Manager
Dicksons Roofing
05.2005 - 10.2015