Frank Cruz Jr.
McKinney,TX
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
24
24
years of professional experience
Work History
Sales Representative
Crossmark
Salinas, CA
09.2022 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Manager
The Exchange
Ord Military Community, USA
09.2007 - 11.2021
- Set up weekly promo sales by maximizing marketing tools, resulting in increasing sales revenue
- Reviewed various sales revenue reports
- Facilitated stockroom efficiency
- Open & close store
- Staff Schedules
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Loader
Archer Daniel Midland
Atlanta, USA
07.2001 - 08.2007
- Company Overview: Atlanta, GA - Warehouse
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
Infantry Soldier
United States Army
Fort Benning, USA
01.2000 - 05.2001
- Company Overview: Fort Benning, GA - Infantry
- Infantry Soldier
- Member of the U.S Army Marksmanship Unit
- Conducted marksmanship training for other soldiers
- Fort Benning, GA - Infantry
- Honorable Discharge
Education
High School Diploma - General Education
North Salinas High School
Salinas, CA06.1998
Skills
- Customer Service
- Leadership
- Team Management
- Quick-learner
- Self-starter
- Goal oriented
- Efficiently works independently
- Team-member
- Solution driven
- Hard worker
- Great work ethics
- Interpersonal communication skills
- Product and service knowledge
Hobbies and Interests
- Entrepreneur / Small Business Owner
- Free Masonry - Various volunteer programs
- Photography
Timeline
Sales Representative
Crossmark
09.2022 - 05.2024
Manager
The Exchange
09.2007 - 11.2021
Loader
Archer Daniel Midland
07.2001 - 08.2007
Infantry Soldier
United States Army
01.2000 - 05.2001
High School Diploma - General Education
North Salinas High School