Summary
Work History
Education
Skills
Timeline
Overview
AccountManager
Frank Del Sol

Frank Del Sol

HIALEAH,FL.

Summary

Experienced Medicare & Healthcare insurance sales professional with over 20+ years of high-end sales, Customer service, Team leadership, & Training experience with strong interpersonal communications, multitasking, & time management.

Work History

Medicare Health Insurance Sales Agent

Humana
Miramar, FL
06.2018 - 05.2023
  • Conducted phone interviews & needs analysis to enroll medicare beneficiaries to a plan that best suits their needs.
  • Educated medicare policyholders on coverage concerns they have.
  • Consistently surpassed sales & retention targets by 25% each quarter through upselling insurance products, (i.e. Dental, Vision & Silver Sneaker plans) while maintaining product knowledge & availability.

Retail Sales Manager

La-Z-Boy Furniture
Miami, FL
05.2016 - 05.2018
  • Trained & mentored sales associates helping them exceed their monthly sales goals. By having sales growth incentives, and rewards programs, & positive reinforcement.
  • Increased store sales by 25% through cross selling complimentary items.
  • Completed thorough opening, closing, & shift change functions to maintain operational standards each day.

Sales Professional

City Furniture
Miami, FL
01.2014 - 04.2016
  • Contacted customers within the CRM program to schedule appointments & close sales.
  • Assisted customers in selecting beds from multiple brands (i.e. Sealy, Simmons, Tempur-pedic) at the sleep gallery.
  • Collaborated with designer & customer to reimagine their space using a "Just for you" room design utilization tool.
  • Obtained certifications for all displayed products & sales catalog.

Sales Manager / Customer Service / Trainer

Sleep Number Store
Miami, FL.
01.2008 - 01.2014
  • Managed store operations, ensuring sales professionals contacted clients promptly after bed deliveries & follow up on previous sales not closed by making a goal of completing 100 calls per shift.
  • Achieved consistent 30% annual store revenue growth by collaborating closely with sales professionals on product knowledge & presentations.
  • Successfully integrated sales presentations in spanish to cater to the needs of tourists & increased stores monthly export sales by $2500, constituting 10% of total monthly revenue.

District Manager / Trainer/ Instructor

H & R Block Tax Services
Miami, FL.
01.1996 - 01.2008
  • By utilizing a tax professional return prep contest, achieved a 12% year end growth in new tax preparation for the Miami district.
  • Managed a 12 person receptionist call center with a 97% appointment setting conversion rate.
  • Recruited tax course instructors based on Tax Preparer C.E. requirements.
  • Conducted regular performance appraisals for tax professionals & receptionists.

Education

Medicare Advantage Health Plan Certificate -

Humana
Kentucky
07.2018

Individual Dental & Vision Plan Certificate -

Humana
Kentucky
07.2018

Nonresident Medicare Sales License-AR,AZ,CA,GA,KS,KY,LA,MI,MO,NC,NY,OH,OK,PA,TN,TX,VA,WI & PR -

Humana
Kentucky
06.2018

Health & Life Insurance 215 -

Miami Dade College
Miami, FL
07.2013

Notary Public Certificate- Bonded & Insured -

National Notary Association
Chatsworth, CA
2020

Florida All Lines Claims Adjuster 620 -

Miami Dade College
Miami, FL
06.2018

Personal & Business Tax Course Certificate -

H&R Block Tax School
Miami, FL
06.1999

Skills

  • Bilingual- Fluent in English & Spanish
  • Communications- Active listening ensuring medicare beneficiaries concerns are addressed & resolution given
  • Product Knowledge- Stay current on changes to all Medicare plans
  • Consultative Sales- Enroll medicare beneficiaries in a plan that meets their needs & build effective relationships to ensure future sales & renewals
  • Customer Retention- Follow-up medicare beneficiaries with calls & mailing post cards ensuring I can be reached for future help
  • Medicare Compliance & Ethical Standards - 5 years Licensed Bonded Sales Agent without CMS allegations
  • Team Environment- Relationship Building
  • Microsoft Office- Proficient in Office programs

Timeline

Medicare Health Insurance Sales Agent

Humana
06.2018 - 05.2023

Retail Sales Manager

La-Z-Boy Furniture
05.2016 - 05.2018

Sales Professional

City Furniture
01.2014 - 04.2016

Sales Manager / Customer Service / Trainer

Sleep Number Store
01.2008 - 01.2014

District Manager / Trainer/ Instructor

H & R Block Tax Services
01.1996 - 01.2008

Medicare Advantage Health Plan Certificate -

Humana

Individual Dental & Vision Plan Certificate -

Humana

Nonresident Medicare Sales License-AR,AZ,CA,GA,KS,KY,LA,MI,MO,NC,NY,OH,OK,PA,TN,TX,VA,WI & PR -

Humana

Health & Life Insurance 215 -

Miami Dade College

Notary Public Certificate- Bonded & Insured -

National Notary Association

Florida All Lines Claims Adjuster 620 -

Miami Dade College

Personal & Business Tax Course Certificate -

H&R Block Tax School

Overview

20
20

Years Experience

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Frank Del Sol