Frank Desmond
Lake Worth,FL
Summary
Dynamic professional with a strong background in customer service and hospitality, notably as a Front Desk Agent at Boca Towers Condominium. Proven problem-solver skilled in managing guest relations and enhancing satisfaction. Experienced in utilizing hotel management software to maintain accurate records, ensuring seamless operations and a welcoming environment.
Overview
62
62
years of professional experience
Work History
Front Desk Agent
Boca Towers Condominium
2121 No. Ocean Blvd, Boca Raton Fl. 33431
08.2008 - 01.2026
- Greeted guests warmly, ensuring a positive first impression and welcoming atmosphere.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Assisted in handling guest inquiries and resolving issues promptly to maintain service quality.
- Maintained accurate records of reservations and guest information using hotel management software, as well as fire and water alarm systems.
- Supported front desk operations by performing administrative tasks as needed for smooth workflows.
Auto Insurance Adjuster
Motors Insurance /GEICO Ins. Co./Mason&Haas Adj.
New York, NY
03.1969 - 07.2008
- Evaluated claims for accuracy, ensuring compliance with policies and regulations.
- Investigated complex insurance claims, determining liability and settlement amounts.
- Collaborated with legal teams to resolve disputes and negotiate settlements effectively.
Sgt E-5 US Army
Security
USA Germany And Vietnam
07.1964 - 05.1967
Education
Associate of Arts - Business Administration
Queensborough Community College
Oakland Gardens, NY05-1970
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
Timeline
Front Desk Agent
Boca Towers Condominium
08.2008 - 01.2026
Auto Insurance Adjuster
Motors Insurance /GEICO Ins. Co./Mason&Haas Adj.
03.1969 - 07.2008
Sgt E-5 US Army
Security
07.1964 - 05.1967
Associate of Arts - Business Administration
Queensborough Community College