Frank DiBuono
Raleigh,NC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
Raleigh, NC
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Tide Dry Cleaners
RALEIGH, NC
03.2022 - 01.2023
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues.
Cashier
HomeGoods
Raleigh, NC
04.2021 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Stocked shelves with merchandise when needed
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Arts -
Wake Technical Community College
Skills
- Customer Relations
- Retail Sales Customer
- Problem-Solving Abilities
- Positive and Professional
- Multi-Task Management
- Critical Thinking
Timeline
Customer Service Representative
Home Depot
02.2023 - Current
Customer Service Representative
Tide Dry Cleaners
03.2022 - 01.2023
Cashier
HomeGoods
04.2021 - 11.2021
Associate of Arts -
Wake Technical Community College
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