Open To Work
Frank Dieguez
McAllen,TX
Work Preference
Summary
Detail-oriented professional skilled in technical support and account management. Known for effective sales techniques and problem-solving abilities, successfully addressing client inquiries and enhancing service experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Representative
Affordable AC Systems
Edinburg, Texas
01.2026 - Current
- Developed strong relationships with customers to understand their HVAC needs.
- Assisted in product demonstrations to showcase affordable AC solutions.
- Generated new sales leads through cold calling and networking activities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Provided support during sales presentations and customer inquiries.
Teller
NAFT Federal Credit Union
Pharr, Texas
08.2023 - 01.2026
- Assisted members with account inquiries, delivering exceptional customer service to enhance member satisfaction.
- Processed member transactions accurately and efficiently
- Managed cash drawer, ensuring accuracy and compliance with credit union policies.
- Educated members on products and services, enhancing their banking experience.
- Resolved member issues calmly, fostering positive relationships and community trust.
- Achieved sales goals by effectively promoting bank products and services during customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Computer Technician
M-Technologies
La Habana, Cuba
03.2016 - 03.2023
- Diagnosed and repaired technical issues for various computer systems.
- Installed and configured hardware and software for client systems.
- Provided technical support to staff and clients via phone and in-person.
- Delivered technical support for client inquiries via phone and email, improving user experience.
- Performed regular maintenance on computers, enhancing reliability and performance.
- Upgraded computers with new hardware components like processors, RAMs.
- Addressed customer complaints about computer performance, ensuring timely resolutions.
Education
Bachelor of Science - Economics
Universidad De La Habana
Cuba07-2016
Skills
- Lead generation
- Account management
- Product demonstrations
- Customer support
- Technical support
- Problem solving
- Client relations
- Sales techniques
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Representative
Affordable AC Systems
01.2026 - Current
Teller
NAFT Federal Credit Union
08.2023 - 01.2026
Computer Technician
M-Technologies
03.2016 - 03.2023
Bachelor of Science - Economics
Universidad De La Habana