Frank Dieguez Crombet
Loan Officer
McAllen,TX
Summary
Dynamic and ambitious professional with an extensive knowledge of banking operations and procedures to successfully assist customers with their needs and providing exceptional customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments, as well as an aptitude for technology. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
LOAN OFFICER
Naft Federal Credit Union
Pharr, Texas
04.2024 - Current
- Processed loan applications, reviewed credit reports, and made loan decisions
- Built strong relationships with customers by providing exceptional service throughout the entire loan process
- Negotiated terms on loans including interest rates, fees, repayment schedules
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with underwriters and other departments on loan packages prior to submission for approval
- Promoted to analyze data and reports within the company to increase productivity and profit
- Assisted CEO in a strategic development and implementation of an innovative membership attraction program, to boost our organization's growth by engaging and enrolling new members
MEMBER SERVICE REPRESENTATIVE
Naft Federal Credit Union
Pharr, Texas
12.2023 - 03.2024
- Performed account maintenance activities such as opening accounts, CD's and issuing cards
- Assisted members with online banking setup and troubleshooting technical issues related to their accounts
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs
- Expertly managed and resolved a variety of disputes and fraud cases, ensuring compliance with legal standards and maintaining the integrity of the company's operations
TELLER
Naft Federal Credit Union
Pharr, TX
08.2023 - 12.2023
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Processed loan payments, credit card payments, and other monetary transactions accurately
- Cross-sold bank products and services to customers
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
SALES AND TECH SUPPORT REPRESENTATIVE
M-Technologies
10.2016 - 04.2023
- Expanded customer base through cold calling, networking, and relationship building
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
- Generated additional sales opportunities with upselling and cross-selling techniques
- Developed strong rapport with customers and created positive impression of business
- Engaged in friendly conversation with customer to better uncover individual needs
- Installed and configured operating systems and applications
- Responded to customer inquiries and provided technical assistance over phone and in person
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Demonstrated adaptability by staying current with industry trends and rapidly acquiring new skills as needed to support evolving business requirements
Education
BACHELOR OF SCIENCE (B.S.) - ECONOMICS
Universidad De La Habana
Havana, Cuba 09.2012 - 07.2017
Skills
- Problem Solving
- Product and Service Sales expertise
- Customer service-focused
- Cross-selling and upselling
- Technical issues analysis
- Bilingual in Spanish
- Decision-making
- Relationship building and management
- Account Management
- Business Development
Timeline
LOAN OFFICER
Naft Federal Credit Union
04.2024 - Current
MEMBER SERVICE REPRESENTATIVE
Naft Federal Credit Union
12.2023 - 03.2024
TELLER
Naft Federal Credit Union
08.2023 - 12.2023
SALES AND TECH SUPPORT REPRESENTATIVE
M-Technologies
10.2016 - 04.2023
BACHELOR OF SCIENCE (B.S.) - ECONOMICS
Universidad De La Habana
09.2012 - 07.2017
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