Frank Dimartin
Naples,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Warranty Consultant
Home Team Pest Defense
03.2020 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assisted technical support teams with diagnosing product issues covered under warranty, facilitating speedy resolutions for customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Evaluated existing warranty policies and recommended updates to improve clarity for customers while minimizing potential liability risks.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Meat Cutter
Sam's Club
06.2017 - 09.2020
- Continuously sharpened knives and maintained equipment for optimal cutting performance.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Trimmed fat to remove undesirable parts from cuts of meat.
- Followed all food safety regulations to maintain safe work environment for both employees and customers.
- Excellent customer service and meeting predictive measures.
Digital Marketing Specialist
DMA
11.2011 - 02.2016
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Created social media content with innovative brand messaging to support new product launches.
Frank's Tile Service
Owner
01.1982 - 03.2010
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Schedule jobs in and finish on time to meet project milestones.
- As owner handled all aspects of business except taxes.
Education
Master of Science - Data Analytics
Maryville University of Saint Louis
St Louis, MO01.2022
Skills
- Python
- Linear Regression
- Visualization
- Logistic Regression
- Clustering
- SQL
- R
- Tableau
- Microsoft BI
Certification
- Google Advanced Data Analytics
- Data Analytics for Accounting. University of Illinois
- SQL Intellapat
- Google Foundation for Data Analytics
Timeline
Warranty Consultant
Home Team Pest Defense
03.2020 - Current
Meat Cutter
Sam's Club
06.2017 - 09.2020
Digital Marketing Specialist
DMA
11.2011 - 02.2016
Frank's Tile Service
Owner
01.1982 - 03.2010
Master of Science - Data Analytics
Maryville University of Saint Louis
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