Frank Eckert
Tattoo Alley
Willow Grove,PA
29
years of professional experience
Results-driven automotive professional with a strong commitment to service and team success. Expertise in problem-solving and adaptability gained through diverse experiences. Ready to leverage skills and passion for the automotive industry to contribute effectively in a fast-paced environment.
Work History
Tattoo Artist
23 Years 1 Month- Adhered to all safety regulations established by local health authorities.
- Streamlined workspace organization to ensure a consistently safe and sanitary environment.
- Cultivated lasting client relationships through attentive and personalized service.
- Built relationships with customers through friendly interactions and professional demeanor.
- Educated clients about aftercare procedures for optimal healing of tattoos.
- Educated customers on the risks associated with getting a tattoo.
Service Advisor
10 Years 7 Months- Estimated repair costs, labor times, and parts prices accurately for informed customer decisions.
- Estimated repair costs, labor times, and parts prices accurately for informed customer decisions.
- Explained repair procedures clearly to enhance customer trust.
- Scheduled service appointments while managing daily workflow for service department.
- Coordinated with technicians for accurate diagnosis and timely repairs.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
Automotive Technician
3 Years 11 Months- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Repaired and replaced defective parts in compliance with manufacturer specifications.
- Conducted thorough inspections to identify potential safety concerns and recommend solutions.
- Conducted thorough inspections to uncover safety concerns and propose effective solutions, ensuring vehicle safety.
- Collaborated with service advisors to provide accurate repair estimates, improving transparency and trust with customers.
- Provided exceptional customer service by effectively addressing automotive needs and fostering positive client relationships.
- Gained comprehensive knowledge of automotive systems and components, enabling swift and precise repairs.
Automotive Technician
7 Years 11 Months- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Repaired and replaced defective parts in compliance with manufacturer specifications.
- Repaired vehicles by replacing worn parts, ensuring compliance with manufacturer specifications and restoring optimal performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Performed routine maintenance on Nissan models, enhancing vehicle reliability and longevity.
- Conducted thorough inspections to identify safety concerns, ensuring compliance with safety standards and enhancing customer safety.
- Performed driveability tests on vehicles after repairs were completed.
- Collaborated with service advisors to provide accurate repair estimates.
- Communicated service recommendations and updates to customers, building trust and improving customer satisfaction.
Education
Associate of Applied Science - Business Management
Certificate of Technical Studies - Automotive Technology
High School Diploma
Skills
Customer service
Problem solving
Attention to detail
Client collaboration
Client consultation
Inventory management
Professional ethics
Client documentation
Tattoo design planning
Client communication
Artistic consistency
Timeline
Service Advisor
Lafferty Chevrolet
01.2010 - 08.2020Read More
Automotive Technician
Sloane Nissan
01.2006 - 12.2009Read More
Tattoo Artist
Tattoo Alley
10.2003 - CurrentRead More
Automotive Technician
Infiniti of willow Grove
01.1998 - 12.2005Read More
Upper Moreland High School
High School Diploma
Read More
Eastern Tech
Certificate of Technical Studies from Automotive Technology
Read More
CHI Institute
Associate of Applied Science from Business Management
Read More