FRANK ESCAMILLA
Richland,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Service Manager
PCA
03.2017 - 01.2024
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Maintenance Technician
CHS
01.2004 - 01.2017
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
Education
No Degree - General Studies
Chelan High School
Chelan, WA01.1985
Skills
Inventory Management
- Customer Service Management
- Schedule Management
- Customer Service
- Workplace Safety
- Employee Training and Development
- familiar with TMT
Timeline
Service Manager
PCA
03.2017 - 01.2024
Maintenance Technician
CHS
01.2004 - 01.2017
No Degree - General Studies
Chelan High School
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