Frank Esoh
Fresno,CA
Summary
A dynamic, hands-on, professional Scrum Master/Agile Coach with over 6 years’ experience managing and transforming large enterprise software development projects that meet demanding time restraints and exceed all expectations. Am highly regarded for orchestrating high-profile IT projects and programs. An out-of-the-box thinker who champions innovative technical solutions to address complex client needs and related business problems, ensuring superior outcomes. An effective communicator with a record of building productive stakeholder relationships while leading diverse teams to deliver end user value while exceeding all performance expectations. As a coach, mentor, and servant leader am dedicated to continuous improvement, always advocating for innovative thinking to drive transformative change using solution-oriented approaches. Am a continuous learner and currently taking a course to learn more about the AWS Cloud.
Overview
8
8
years of professional experience
Work History
Lead Scrum Master/ Project Facilitator
Fairstone Bank
Montreal, Quebec
03.2020 - 11.2022
- Project Summary: Developed FairStone's Near Field Communications (NFC) Technology, customer centric application-based product providing customers with ability to access their accounts at ATMs without physical card but rather via their smart phones and mobile wallet and delivered on highly interoperable and widely adaptable cross-bank ATM functionality offering both customer convenience and security.
- Achievement: Successfully led FairStone in transitioning from waterfall to Agile processes and developed multiple teams to agile maturity
- Successful use of UiPath technology to improve processes and achieve better efficiency.
- Improved Efficiency by 60% and successfully delivered project on budget.
- Used UiPath technology to automate sub tasks within sprints, which gave developers more time to focus fulfilling work within tasks. This elevated experience of developers
- Increased team velocity by 30% by employing Kanban principles such as flow and visual task board.
- Successfully applied RPA for documentation of feedback, bug fixes, reworks to track empirical data for future reference.
- This wiped-out monotonous actions by developers and enabled them to focus more on actual work being done, creating better efficiency.
- Acted as agent of change by managing insight and opinions of multiple stakeholders through constant communication to ensure agreement with scope and roadmap of product.
- Consistently worked to transform Scrum team Waterfall habits to more Agile mindsets by reinforcing Agile development values such as inspection and adaptation.
- Assisted Product owner with preparation of project execution and continuous integration strategies as stakeholder specifications developed by using Agile facilitation techniques.
- Facilitated Scrum of Scrums and worked effectively with multiple Scrum teams across multiple time zones, some of which were offshore.
- Partnered with Product Owners to ensure continuous refinement of backlog
- Collaborated with RTE, Product owners, team members, technologists, and other scrum masters to define solutions and drive progress
Scrum Master
McKesson
Philadelphia, PA
02.2018 - 03.2020
- Project Summary; Data migration of customer centric application iKnowMed Generation 2 (McKesson's oncology practice electronic health record system) to AWS cloud S3 and EFS
- Used AWS Snowball Edge for offline migration (mostly archives) and AWS Data Sync for online migration (Active Data)
- Also optimized McKesson portal to deliver more comprehensive web-based information system.
- Achievements: Simplified requirement Analysis process and recommended standard which was used by team throughout project. Reduced portal data fields and interfaces by about 50% without losing vital information. Saved significant storage cost achieving durability and reliability of cloud storage.
- Used empirical data to help teams assess their Scrum Maturity, optimize scrum team velocity to organizational KPIs, and identified improvement opportunities to achieve higher levels of team performance.
- Enabled compliance and GxP with use of UiPath robots to ensure that processes that meet data storage standards and compliance requirements are met.
- Addressed some inefficiency issues with use of UiPath to streamline processes, making path to cloud migration and transformation faster and cost effective.
- Liaised with other Scrum Masters and Release Train Engineer to address systemic issues.
- Coached Product Owner to prioritize product backlog to deliver valuable feature, while reducing technical debts which enabled product sustainability.
- Addressed systemic impediments to team agility and encouraged teams to escalate issues as soon as they become evident to prevent challenges from becoming blockers.
- Guided Scrum team in self-organization while facilitating getting work done without coercion, assigning, or dictating work.
- Promoted regular and open communication across program to all stakeholders for transparency and awareness of progress.
- Tracked teams progress using metrics such as burndown charts and team velocity in bid to project delivery timelines.
Scrum Master, Coach
MEDSTAR Health
Philadelphia, PA
02.2016 - 02.2018
- Project Summary: Developed portal for Patient Data Exchange which handles all patient data from providers sources. This platform was built and modernized by developers into sustainable architecture in Spring-boot, Azure cloud and Angular frontend.
- Achievements: Used both Scrum and Lean Kanban framework to greatly improve team's efficiency and its release cadence
- On average reduced time-to-market for all releases by 40% while ensuring team morale as per team surveys was 100%
- Applied agile methodology specifically scrum and Kanban frameworks to shorten cycle time and achieve target margins
- Protected team from internal and external distractions to help them focus on work committed to in sprint.
- Actively participated and facilitated sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives conflict resolution meetings
- Partnered with Product Owner, especially with respect to grooming and maintaining product backlog.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Produced metrics and sprint reports at end of each sprint, updating relevant stakeholders on progress.
Linux Administrator/Junior CLOUD Solutions Architect
T-Mobile
London, United Kingdom
07.2014 - 01.2016
- Performed applications installation, upgrades/patches, troubleshooting, maintenance, and monitoring
- Administered Installation, configuration, and administration of Enterprise Linux
- Created, managed, and administered user accounts security and SSH password less login.
- Performed task automation, service management and application deployment using Ansible and Jenkins.
- Performed security setup, networking, system backup and patching for both clouds, and on-premises environments.
- Assisted with architecting high availability environment with auto scaling & Elastic Load Balancer.
- VPC build with Private and Public Subnet couple with VPNs setup back to on premise datacenter and cooperate offices.
- Performed Network, CPU, Disk, and connectivity monitoring with CloudWatch and setup to trigger alarm and notify system administrators.
- Performed root-cause analysis of recurring issues, system backup, and security setup.
Education
Certifications (Scrum.org Professional Scrum Master I (PSMI) Professional Scrum Master II (PSMII -
Scrum.org
USA2022
PSK (Professional Scrum With Kanban), SPS (SaFe) -
Scrum.org
USA2022
MBA - Business Administration
University of Wales
United Kingdom07.2012
Bachelor of Science - Applied Accounting
Oxford Brookes University
United Kingdom09.2009
Associate of Science - Computer Science And Mathematics
TrustTech Institute of Technology
Cameroon12.2005
Skills
- SKILLS
- Critical thinking, team Building, Complex conflict resolution Performance monitoring, Risk Identification, communication, Planning & Execution, process improvement, Collaboration, Exemplary Servant leader, Team Coaching, Iterative Development, Project Delivery, SDLC (Software Development Lifecycle), Sprint Planning, CI/CD, retrospectives
- TOOLS
- JIRA, Confluence, Miro, Uipath, Microsoft Suite, Robotic process automation (RPA)
Additional Information
- Willing to relocate/ willing to travel up to 50
Timeline
Lead Scrum Master/ Project Facilitator
Fairstone Bank
03.2020 - 11.2022
Scrum Master
McKesson
02.2018 - 03.2020
Scrum Master, Coach
MEDSTAR Health
02.2016 - 02.2018
Linux Administrator/Junior CLOUD Solutions Architect
T-Mobile
07.2014 - 01.2016
Certifications (Scrum.org Professional Scrum Master I (PSMI) Professional Scrum Master II (PSMII -
Scrum.org
PSK (Professional Scrum With Kanban), SPS (SaFe) -
Scrum.org
MBA - Business Administration
University of Wales
Bachelor of Science - Applied Accounting
Oxford Brookes University
Associate of Science - Computer Science And Mathematics
TrustTech Institute of Technology
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