FRANK FAGIANO
Austin,TX
Summary
Seasoned Director of Operations and talented leader with 10 years of experience applying exceptional planning and problem solving abilities toward enhancing efficiency. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Business Owner
Sparky's Smoke Shop
Elgin, IL
01.2022 - 10.2023
- Developed realistic budgets based upon costs and fees for successfully operating business
- Spearheaded marketing strategies to generate new customers and increase sales and profit resulting in business profitability 6 months after opening
- Continuously conducted market and regulatory research keeping business up to date on latest products and standards
- Handled hiring and training for all employees fostering highly skilled and knowledgeable team
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Director of Operations
Jay Wholesale
Elgin, IL
03.2020 - 10.2023
- Managed purchasing sales marketing vendor and customer account operations efficiently
- Successfully managed portfolio of 25 vendors by skillfully negotiating prices for goods and services ensuring cost-effectiveness while maintaining high-quality standards
- Built custom strategic transportation route planner based on geographic concentration of clientele to reduce delivery times by 25%
- Founded operating procedures making picking and packing process more efficient effectively decreasing order picking times by 30%
- Streamlined ordering and invoicing process saving over 25 hours of monthly invoicing time
- Provided comprehensive training and ongoing guidance by fostering culture of continuous improvement to consistently exceed productivity and performance metrics
- Recruited hired and trained initial personnel working to establish key internal functions and outline scope of positions for new organization.
Sergeant: Field Artillery
United States Marine Corps
Camp Pendleton South, CA
10.2012 - 10.2016
- Oversaw procedures maintenance and inventory of over 5 million dollars worth of equipment
- Responsible for evaluation inspection physical training and general management of up to 15 personnel
- Managed safety and effectiveness of a team of Marines to operate weapon systems
- Updated and maintained records of subordinates including counseling records and promotion requirements.
Education
Lean Six Sigma Green Belt -
Emory University
03.2024
Criminology -
University of Illinois At Chicago
05.2020
Skills
- Lean Six Sigma
- Warehouse Management Systems
- Supply Chain Management
- Inventory Management
- Profit & Loss
- Leadership Experience
- Critical Thinking
- Purchasing
- Vendor Management
- Customer Development
Timeline
Business Owner
Sparky's Smoke Shop
01.2022 - 10.2023
Director of Operations
Jay Wholesale
03.2020 - 10.2023
Sergeant: Field Artillery
United States Marine Corps
10.2012 - 10.2016
Lean Six Sigma Green Belt -
Emory University
Criminology -
University of Illinois At Chicago
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