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Frank Folger
Denver,CO
Summary
Customer-oriented, strategic-thinking sales professional with over Three years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
12
12
years of professional experience
Work History
Private Fleet Solutions Specialist
Coyote Logistics LLC
Denver, CO
03.2019 - Current
- Resolved customer account and billing problems.
- Made targeted product and service recommendations based on customer needs.
- Troubleshot customer devices and diagnosed malfunctions.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
- Supported senior leadership in project completion, issue resolution, budget development and schedule management.
- Negotiated rates with carriers and communicated details to sales team
- Tracked shipments from pickup to delivery, communicating accurate load information with carrier.
- Utilized investigative sales techniques to develop carrier capacity.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed senior leadership reports for corrective action planning.
- Coordinated with sales, network and operations teams to develop network capabilities.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
Server
Denver Chophouse and Brewery
Denver, CO
01.2016 - 02.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
Food Expediter
Boulder Chophouse & Tavern
Boulder, CO
03.2012 - 01.2016
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Illustrated knowledge of menu and service offerings to educate guests.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
Education
Bachelor of Science - Psychology
University of Colorado At Boulder
Boulder, CO05.2015
Skills
- Product knowledge
- Preparing proposals
- Customer relationship management
- Project management
- Data entry
- Safety regulations
- Customer support needs assessment
- Call Center Operations
- Promotional planning
- Lead generation
- Sales closing
- Post-sales support
- Relationship building
- Multitasking
- Critical thinking
Timeline
Private Fleet Solutions Specialist
Coyote Logistics LLC
03.2019 - Current
Server
Denver Chophouse and Brewery
01.2016 - 02.2019
Food Expediter
Boulder Chophouse & Tavern
03.2012 - 01.2016
Bachelor of Science - Psychology
University of Colorado At Boulder