Frank Gracia III

Current Role

• Ability to converse & Build connection with clients, knowing my responsibilities on a daily to be organized, productive & support of the team, Provide clients with offers of products & services, Help with Account/ Customer maintenance, Assist account officers with requested items & goals of clients financial reviews.
• Preparing documents of account build, Online services, & TM services for clients
• Keep track of book of business and build stronger Client/banking relationships
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Former Roles within the Bank:

Business Escrow Relationship Coordinator - In role for 2 years and 9 Months. Assisted Relationship Managers and Clients legal counsel of banks "Know your customer (KYC)" policies and procedures and guided on collecting clients/business's information. Made sure Deal was setup so payments of escrow funds can be released on time.

• Used services as K2, Gateway, Deal Database to maintain focus of deals and data cases
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.

Branch Personal Banker - Assisted client with Account reviews, setup, financial reviews and Offer products like lines of credit and TM services

• Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.

• Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
• Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
• Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
• Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
• Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
• Handled various accounting transactions.
• Maintained friendly and professional customer interactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Trained new hires on customer service policies and procedures.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Received loan and utility payments, sending funds to correct destinations.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Generated monthly reports on customer activity and customer feedback.
• Conducted thorough due diligence on prospective borrowers by analyzing their financial documents, collateral assessments, and risk profiles.

Notable Roles:

Lead Bank Teller

• Managed store inventory and stock levels to maintain availability of products.
• Managed team of 8 employees to maintain smooth-running operations of shop floor.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
• Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
• Streamlined inventory management with accurate tracking and timely replenishment of stock.
• Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
• Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
• Oversaw supply restocking, area cleaning, and product organization.
• Performed closing procedures 6 times weekly by balancing cash drawers and reconciling credit card transactions.
• Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.

Notable Roles:

Front End Lead and Lead Cashier