Frank Hernandez

Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.

• Improved practice revenue through effective financial management and strategic cost reductions.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Oversaw hiring process for new employees, selecting candidates who aligned with practice mission and values.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings.