Frank Houston
Euless,TX
Summary
Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction and minimized downtime through timely, efficient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Technician
Motive Energy
Carrollton, TX
11.2023 - Current
- Inspected and tested mechanical products to locate defects or malfunctions.
- Performed routine maintenance on machinery to ensure optimal performance.
- Interact with customers face to face to provide assistance for their specific needs
Field Service Technician
EnerSys
Carrollton, TX
06.2023 - 09.2023
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Installed electrical wiring for new installations as needed.
- Provided technical support to customers over the phone and via email.
Equipment Service Technician
Atlanta Bonded Warehouse
Irving, TX
04.2022 - 05.2023
- Developed processes for troubleshooting complex issues quickly and efficiently.
- Completed regular installations of new equipment parts.
- Performed preventive maintenance services such as lubrication, filter changes and fluid top-offs on various types of industrial machinery.
Customer Service Representative
Domino's Pizza
Arlington, TX
08.2020 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05-2019
Skills
- Record keeping
- Preventive maintenance
- Problem solving
- Customer service
- Customer relationship management
- Mechanical troubleshooting
Certification
- OSHA 10-Hour
- CPR/AED/First Aid
Timeline
Field Service Technician
Motive Energy
11.2023 - Current
Field Service Technician
EnerSys
06.2023 - 09.2023
Equipment Service Technician
Atlanta Bonded Warehouse
04.2022 - 05.2023
Customer Service Representative
Domino's Pizza
08.2020 - 07.2021
High School Diploma -
Cedar Hill High School