Frank Arviso
Yuma,AZ
Summary
Motivated Customer Service Professional experienced in providing exceptional service and support. Delivered high-quality customer satisfaction through effective needs assessment and adherence to service standards. Committed to contributing to organizational success through strong interpersonal skills and a proactive approach.
Overview
14
14
years of professional experience
Work History
Store Protection Specialist
Ross Dress for Less
Yuma, Az
08.2025 - Current
- Monitored store premises to prevent theft and ensure safety protocols.
- Collaborated with management to develop loss prevention strategies.
- Trained staff on security awareness and loss prevention techniques.
- Investigated suspicious activities to mitigate risks and protect assets.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Documented incidents and prepared reports for management review.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
Shift Supervisor
CVS
Yuma, Az
01.2016 - 02.2025
- Supervise the store’s crew by assigning, directing, and following up on all activities.
- Supervised store crew by assigning tasks, directing operations, and ensuring follow-through on activities.
- Effectively communicate information both to and from store management and crews.
- Assisted customers with inquiries and resolved issues to enhance their shopping experience.
- Promote the CVS customer service culture. Greet, offer help, and thank.
- Managed customer relations issues per company policy to ensure a positive shopping environment.
- Maintain customer/patient confidentiality.
- Assigned prices to products for accurate sales transactions.
- Updated prices on products to reflect sales and promotions.
- Filled shelves with merchandise to maintain product availability for customers.
- Inspected inventory for expired products to ensure quality and safety.
- Maintain assigned departments (Dairy, Grocery, and Household Cleaners).
- Execute the displays, sign, and inventory of weekly, promotional, and seasonal merchandise.
- Execute the display and maintenance of off-shelf merchandise.
- Reset departments following POGs.
Clerk/Cashier
CVS
01.2014 - 01.2016
- Operate a cash register including cash transactions, checks, charges.
- Follow company policies and procedures regarding cash register performance.
- Requested additional help to increase customer satisfaction.
- Greeted customers warmly and assisted with questions, problems, and complaints to enhance customer experience.
- Price merchandise utilizing price guns.
- Organized and replenished shelves with merchandise to ensure product availability.
- Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping.
- Issue rainchecks when requested.
- Maintained check-out area by replenishing supplies and ensuring cleanliness to provide a welcoming environment.
- Maintain customer/patient confidentiality.
- Addressed potential shoplifting incidents by adhering to company guidelines to protect store assets.
- Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system).
- Reset departments/end caps following POGs.
- Display and sign weekly, promotional and seasonal merchandise.
- Prepare damages: document counts and item numbers, seal trays.
- In-store signing, including: shelves, displays, dump baskets, windows, ceiling.
- Assist Pharmacy personnel when needed.
- Complete minor in-store repairs i.e., carriage poles, change light bulbs.
- Work out reserve stock.
- Assist customers with large purchases (taking out to vehicle).
- Sorted and processed reserve stock to maintain inventory accuracy.
- Move trays/cases from one location to another.
- Answer the telephone using the appropriate greeting.
- Transported trays and cases between designated locations to support inventory management.
Warehouse Associate/Cashier
Habitat For Humanity Restore
01.2013 - 01.2015
- Provide superior customer service at all times.
- Assist in the coordination of the flow of incoming materials either into the store or a designated processing area.
- Enters purchases into cash register to calculate total purchase price.
- Accepts cash, checks or bankcards for payment; completes check and bankcard transactions according to procedures.
- Adhere to established safety procedures and ensure a safe environment for customer and donors.
- Maintains sufficient amounts of change in cash drawer.
- Performed repairs on damaged but valuable donations to extend usability and enhance retail offerings.
- Processed incoming materials for retail floor, including dusting, removing hinges, and cleaning glass to maintain quality presentation.
- Assists customers with prices and any other questions they may have.
- Keeps register area neat and organized.
- Executed various tasks as directed by leadership to support store operations. as assigned by the Director of Retail Operations or Store Manager.
- Screen drop-off donations for acceptability and unload professionally and efficiently.
- Assisting in the unloading, preparation, stocking, and displaying of donated building materials.
- Process incoming materials for transition to retail floor (includes dusting, removing hinges, cleaning glass, etc.).
- Assisting the Collections Driver in picking up donated materials, inspecting them for suitability, loading them into a truck, and completing field paperwork.
- Maintain clean store and warehouse through sweeping, proper merchandising and storage.
- Adhere to established safety procedures and ensure safe environment for customer and donors.
- Assists in other areas of store, such as clean up, shelf stocking or keeping merchandise displayed in an orderly manner.
- Answer the phone and answer any questions customers may have.
Education
Diploma -
Yuma High School
Yuma, AZSkills
- Loss prevention techniques
- Security training
- Theft deterrence
- Incident response planning
- Safety compliance
- Inventory management
- Inventory control
- Inventory assessment
- Stock replenishment
- Order fulfillment
- Quality assurance
- Operations management
- Cash handling
- Employee training
- Training assistance
- Team leadership
- Shift scheduling
- Delegation skills
- Team collaboration
- Policy enforcement
- Conflict resolution
- Customer service
- Customer-oriented
- Active listening
- Time management
- Multitasking
- Prioritization skills
- Analytical thinking
- Analytical skills
- Continuous improvement
- Change management
- Process improvement
- Risk assessment
- Safety enhancement
- Follow-up procedures
- Incident management
- Equipment operation
- Loss prevention
- Security monitoring
- Order fulfillment
Professional References
- Valerie Krieger, Store Manager, CVS, 4th Ave, Yuma, AZ, (928) 344-2341
- Ray Quintero, Store Manager, CVS, Ave B, Yuma, AZ, (928) 819-0208
- Pete Perez, Store Manager, Walgreens, 24th Street., Yuma, AZ, (928) 341-0589
- Jose Nicholas, Department Manager, Dillard’s, Yuma, AZ, (928) 257-6068
Timeline
Store Protection Specialist
Ross Dress for Less
08.2025 - Current
Shift Supervisor
CVS
01.2016 - 02.2025
Clerk/Cashier
CVS
01.2014 - 01.2016
Warehouse Associate/Cashier
Habitat For Humanity Restore
01.2013 - 01.2015
Diploma -
Yuma High School