FRANK J. DIAZ GONZALEZ
Oakland,CA
Summary
Disaster recovery leader with extensive FEMA reservist experience across federally declared events, including Direct Housing and Disaster Recovery Center operations. Leads field staff, resolves survivor issues, reviews case information for trends, and provides clear updates and recommendations to management. Known for calm decision-making, bilingual communication, and strong follow-through under pressure.
Overview
23
23
years of professional experience
Work History
MAIL HANDLER (MH)
UNITED STATES POSTAL SERVICE (USPS)
Oakland
09.2026 - Current
- Sorted, loaded, and unloaded high volumes of mail and parcels from inbound and outbound trucks, ensuring timely dispatch and adherence to schedules.
- Operated mail processing machinery and material handling equipment (pallet jacks, hampers) safely and efficiently, maintaining a zero-incident safety record.
- Handled time-sensitive materials and heavy lifting (up to 70 lbs) in a fast-paced, 24/7 warehouse environment, contributing to continuous workflow.
- Verified container placarding, tray labels, and ZIP codes to ensure high accuracy and reduce misrouted mail.
- Collaborated with team members and supervisors to achieve daily operational deadlines and meet processing metrics.
DISASTER RECOVERY CENTER MANAGER / FEMA RESERVIST
U.S. DEPARTMENT OF HOMELAND SECURITY | FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)
01.2017 - 08.2025
- Leads and supports disaster recovery and Direct Housing operations in changing field environments, balancing survivor needs, mission priorities, FEMA procedures, documentation requirements and timely service.
- Coordinated with FEMA staff, local officials, shelter personnel, and voluntary organizations to gather information, resolve issues, and connect survivors with available assistance, enhancing service delivery.
- Reviewed case, program, and field information to identify recurring issues and operational concerns, providing actionable insights to management and field leadership.
- Provided written and verbal updates to management, communicated mission observations and trends, and offered practical recommendations for operational adjustments.
- Coached field staff, answered program questions, and reviewed work for required documentation, fostering a cooperative team environment to improve operational effectiveness.
- Direct Housing experience includes NEMIS and Homes program knowledge, applicant casework, staff coaching, Direct Lease / Direct Leasing, License-In, recertifications, move-outs, Notices of Intent, unit closings, housing resources and applicant financial / VAL assistance.
- Recognized by supervisors for professionalism, adaptability, teamwork, receptiveness to coaching and willingness to go beyond assigned duties in support of the mission and survivors; recipient of a FEMA CORE Value Award.
CASINO HOTEL SUPERVISOR
PONCE HILTON GOLF AND CASINO RESORT
PONCE, PUERTO RICO
01.2004 - 01.2019
- Led teams of 15-25 professional croupiers/game dealers in high-volume, regulated environment; managed staffing, assignments, performance, customer issues, and operational coverage to ensure smooth operations.
- Enforced gaming regulations and internal controls, protected sensitive operational information, and prepared operational and incident reports for management.
- Mediated employee and guest disputes with professionalism and tact, upholding service standards and exercising sound judgment under pressure to maintain customer satisfaction.
- Worked 60 hours weekly to support operational needs.
Education
Bachelor's Degree - Instrumental Music Education
Interamerican University of Puerto Rico
Ponce, PR01-2017
Associate's Degree - Airlines, Hotel and Tourism
Instituto de Banca y Comercio
Ponce, PR01-2002
Skills
- Mail handling procedures
- Logistics analysis
- Operational compliance
- Operational reporting
- Process efficiency
- Disaster recovery manager operations
- Leadership support
- Team leadership
- Team coordination
- Team collaboration
- On-the-job training
- Effective communication
- Communication skills
- Bilingual
Personal Information
MANAGERIAL OPERATIONS & LEADERSHIP | CUSTOMER SERVICE |
Languages
Bilingual: English & Spanish
Timeline
MAIL HANDLER (MH)
UNITED STATES POSTAL SERVICE (USPS)
09.2026 - Current
DISASTER RECOVERY CENTER MANAGER / FEMA RESERVIST
U.S. DEPARTMENT OF HOMELAND SECURITY | FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)
01.2017 - 08.2025
CASINO HOTEL SUPERVISOR
PONCE HILTON GOLF AND CASINO RESORT
01.2004 - 01.2019
Bachelor's Degree - Instrumental Music Education
Interamerican University of Puerto Rico
Associate's Degree - Airlines, Hotel and Tourism
Instituto de Banca y Comercio