Frank Johnston
Fort Myers,FL
Summary
Personable and dedicated professional with a strong focus on guest satisfaction and effective listening. Proven ability to deliver exceptional service in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Concierge/AYS/Valet/Bellman/Bartender/Waiter
Marriott Sanibel Resort and Spa
Fort Myers, Florida
01.2020 - Current
- Greeted guests warmly and provided personalized service at Marriott Sanibel Resort.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Effectively multitasked within fast-paced environment.
Sales Manager
Josten's/Neff Company
Minneapolis, Minnesota
03.1983 - 01.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
Sales Associate
Xerox Corporation
San Francisco, California
01.1983 - 03.1985
- Demonstrated features of Xerox products to enhance customer understanding and engagement.
- Assisted customers with product selection and inquiries on printing solutions.
Education
Bachelor of Arts - Public Relations/Business
Purdue University
West Lafayette, IN12-1982
Skills
- Very Personable
- Outgoing
- Hardworking
- Focused on guest satisfaction "Brillance"
- Guest accommodations
- Multitasking and organization
- Management interaction
- Relationship building
- Team collaboration
- Dependable/Great Character
Affiliations
Love Outdoor Activities (Swimming, Golf, Pickle Ball, Sailing)
Languages
English
Professional
Spanish
Limited
Accomplishments
- Employee of the Month Multiple times while at the Marriott
- Top Sales Manger at Josten's/Neff Company for 15 years straight
- While at Xerox, Top Associate with largest increase in Branch History
Timeline
Concierge/AYS/Valet/Bellman/Bartender/Waiter
Marriott Sanibel Resort and Spa
01.2020 - Current
Sales Manager
Josten's/Neff Company
03.1983 - 01.2020
Sales Associate
Xerox Corporation
01.1983 - 03.1985
Bachelor of Arts - Public Relations/Business
Purdue University
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