Frank Jones
Lead Maintenance
Fort Worth,TX
Summary
Authoritative Lead Technician with 20 years overseeing smooth, efficient operations at apartment management companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Lead Technician
Paskin Group
Fort Worth, TX
06.2021 - 08.2023
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Planned, scheduled, and delegated daily work to team of employees.
- Implemented, configured, and optimized safety standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Maintained accurate records of malfunctions, installations and service calls according to guidelines.
Lead Technician
Harbor Group Management Company
Fort Worth, TX
09.2020 - 05.2021
- Validated adherence to best practices, quality standards and customer specifications.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
- Mentored junior technicians in maintenance, repair and reporting duties.
Lead Technician
Pauls Group
Lakeworth, TX
11.2019 - 07.2020
- Adhered to established policies and standards to safely complete projects.
- Managed, fixed and maintained up-to-date knowledge on all systems.
- Fostered relationships with internal and external customers.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Drafted preventive maintenance schedule to support equipment longevity.
Lead Technician
Highmark
Bedford, TX
06.2016 - 08.2019
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Developed and actualized policies and procedures to promote occupational health and safety best practices.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Education
Na - Building And Property Maintenance
Greys Hill
OnlineSkills
Issue Analysis
undefinedCertification
Licensed pool operator - [Timeframe]
Timeline
Licensed pool operator - [Timeframe]
08-2024
Lead Technician
Paskin Group
06.2021 - 08.2023
Lead Technician
Harbor Group Management Company
09.2020 - 05.2021
Lead Technician
Pauls Group
11.2019 - 07.2020
Lead Technician
Highmark
06.2016 - 08.2019
Na - Building And Property Maintenance
Greys Hill
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