Frank Kamiri
Holden,Massachusetts
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Bringing solid understanding of managing diverse personalities, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Production Group Leader
Jabil
01.2022 - Current
- Ensure work meets or exceeds Jabil workmanship standards.
- Enhance operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Collaborate with internal teams to streamline operations across materials handling, production, and quality control.
- Monitor and evaluate teams, identifying and targeting opportunities for improvement.
- Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepare reports and technical documentation of day-to-day production processes.
- Inspect products and machines to maintain quality and efficiency.
Inspector Packer
Jabil (Temp With Adecco Staffing)
11.2021 - 01.2022
- Inspect produced parts for visual discoloration, shorts, burns, contamination sinks, and delamination.
- Keep accurate records of information regarding the product deemed necessary by Quality Control.
- Carefully transfer product from catch bins into shipping containers.
- Properly complete and affix correct labels to bags and containers using SAP.
- Maintain a clean work area by sweeping floors, picking up stray molded parts, removing dust and dirt.
Uber Operator
Uber
06.2019 - 11.2021
- Achieved high customer ratings on post-trip surveys for professionalism, timeliness, vehicle cleanliness and customer service.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Successfully completed 2200 rides.
- Developed monthly operational reports that kept track of mileage, maintenance and other expenses.
Manager
Eagle Eye Inc. (FedEx Home Delivery CSP)
08.2015 - 07.2019
- Oversee daily operations of 14-18 routes and drivers totaling an average of 2000 packages a day.
- Ensure all routes are adequately staffed with proper drivers based on volume.
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
- Ensure all trucks are in compliance with DOT regulations.
- Promptly respond to truck breakdowns, and coordinate roadside service assistance.
- Oversee hiring and training of new delivery drivers.
Delivery Driver
Eagle Eye Inc. (FedEx Home Delivery CSP)
12.2013 - 08.2015
- Load trucks and properly secure items to prevent damage during transportation.
- Complete pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Verify each delivery against shipping instructions before delivering to customers.
- Communicate customer complaints, requests and feedback to company management.
Direct Support Professional
Venture Community Services
05.2010 - 08.2019
- Worked to improve and enhance clients lives through effective and compassionate care.
- Prepare meals that are specific with clients dietary needs and restrictions.
- Administer medication as directed by physician in accordance with Medication Administration Program (MAP).
- Monitor progress and document any status changes accordingly.
- Coordinate activities and outings that clients are able to participate in while ensuring safety and well-being of each patient in alignment with care plan.
- MAP certified
- CPR and First Aid certified.
Inbound Customer Service Representative
Protocol Global Solutions
07.2009 - 09.2010
- Investigate and resolve customer inquiries and complaints in timely and empathetic manner.
- Answer product questions with up-to-date knowledge of new promotion rates.
- Assist customers in choosing best product which catered to their specific needs.
- Routinely answer customer questions regarding billing, price rates and contract lengths.
Education
Some College (No Degree) - Business Administration
Quinsigamond Community College
Worcester, MAHigh School Diploma -
South High School Community
Worcester, MA2009
Skills
- Quick learner
- Detail-oriented
- Active listener
- Motivated team player
- Excellent work ethic
- Outstanding problem-solving abilities
- Exceptional communication skills
- Data analysis
Timeline
Production Group Leader
Jabil
01.2022 - Current
Inspector Packer
Jabil (Temp With Adecco Staffing)
11.2021 - 01.2022
Uber Operator
Uber
06.2019 - 11.2021
Manager
Eagle Eye Inc. (FedEx Home Delivery CSP)
08.2015 - 07.2019
Delivery Driver
Eagle Eye Inc. (FedEx Home Delivery CSP)
12.2013 - 08.2015
Direct Support Professional
Venture Community Services
05.2010 - 08.2019
Inbound Customer Service Representative
Protocol Global Solutions
07.2009 - 09.2010
Some College (No Degree) - Business Administration
Quinsigamond Community College
High School Diploma -
South High School Community
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