Frank Key
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
Work History
Sales and Operations Manager
Xtreme Marine
Salvisa , Kentucky
07.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Founded and managed Xtreme Marine business, growing revenue to $2,200,000 in first year.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
General Manager
Jeff Jones Marine
08.2017 - 06.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
QA Manager, Operation Manager
Club Chef
01.2009 - 06.2016
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Loan Originator, VP of Sales
Performance Mortgage
02.2002 - 01.2009
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Submitted loan applications to underwriter for verification and recommendations.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Loan Officer
Bluegrass Mortgage
06.1997 - 01.2002
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Collaborated with other departments to promptly process loan applications.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
BBA - Business Management
Thomas More College
Fort Mitchell, KY05.2017
Skills
- Budget Administration
- Regulatory Compliance
- Customer Relations
- Business Management
- Administrative Oversight
- Negotiation
- Business Development
- Contract Management
- Operations Management
Affiliations
- I'm currently, President of Woodford Youth Soccer Association known as WYSA with 583 kids.
- I'm on the Woodford County Baseball Board.
- U.S. Army 3 years, Honorable Discharge, AAM recipient.
Coaching Soccer and Baseball
I enjoy coaching kids and watching them develop and have fun. I coach children from ages 4 to 8 in both sports as a volunteer.
Timeline
Sales and Operations Manager
Xtreme Marine
07.2021 - Current
General Manager
Jeff Jones Marine
08.2017 - 06.2021
QA Manager, Operation Manager
Club Chef
01.2009 - 06.2016
Loan Originator, VP of Sales
Performance Mortgage
02.2002 - 01.2009
Loan Officer
Bluegrass Mortgage
06.1997 - 01.2002
BBA - Business Management
Thomas More College
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