Frank Kohlrus
Jacksonville,FL
Summary
Experienced and customer-oriented professional with over 20 years of expertise in retail management and sales, as well as 10 years of experience in loss prevention investigations and security. Seeking a new opportunity to utilize skills in building and maximizing talent within individuals, while surpassing expectations in both internal and external customer service. Accomplished Assistant Manager consistently advancing through the ranks, possessing extensive knowledge in sales, personnel management, accounting, and inventory management. Committed to maintaining a comprehensive understanding of company products and services to ensure optimal customer satisfaction.
Overview
35
35
years of professional experience
Work History
Delivery Driver
Door Dash
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Representative
Fresh Express Marketing Group
03.2024 - 06.2024
- Ready Refresh water delivery sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Security Officer
Allied Universal Security
07.2022 - 04.2024
- Maintain a secure and safe premises, CCTV monitoring, observe, and report information.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
Sales Representative
Paradise Grills
04.2022 - 08.2022
- Outdoor kitchen sales, Creating an outdoor paradise for customers’ home.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Specialist
Lowes Home Improvement
08.2020 - 04.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
Assistant Manager
Weis Markets
11.2011 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Pro Sales Manager / Key Carrier
The Home Depot
03.2001 - 10.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Security Supervisor
Radisson Resort
02.2001 - 07.2003
- Maintained a safe and secure place for our guests, assisted management and housekeeping when needed.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
Associate of Applied Science - Criminal Justice Investigations
Pikes Peak Community College
Colorado Springs, CO06.1990
Associate of Applied Science - Criminal Justice Patrol
Pikes Peak Community College
Colorado Springs, CO06.1990
Skills
- Adaptable / Flexible
- Teamwork and Collaboration
- Positive Attitude
- Customer Service / Customer Relations
- Complaint handling / Resolution
- Recruiting and interviewing
- Organization and detail oriented
- High integrity
- Problem-Solving
- Report Writing
- Product and service knowledge
- Team motivation
Specializedtraining
- Licensed resource / foster parent for Washington County, MD 2013 to 2019
- Educated and trained in the field of foster care, including childcare, conflict resolution, coping skills, and child development.
- Suicide prevention.
- CPR and AED certified.
- Security D licensed.
- Leadership and management training.
- Life Insurance Licensed
Hobbies and Interests
God and family are priority in my life.
Helping people prepare and reach their personal, financial and career goals.
Being outdoors, camping, at the beach, parks, and springs.
Timeline
Sales Representative
Fresh Express Marketing Group
03.2024 - 06.2024
Security Officer
Allied Universal Security
07.2022 - 04.2024
Sales Representative
Paradise Grills
04.2022 - 08.2022
Delivery Driver
Door Dash
11.2021 - Current
Sales Specialist
Lowes Home Improvement
08.2020 - 04.2022
Assistant Manager
Weis Markets
11.2011 - 10.2019
Pro Sales Manager / Key Carrier
The Home Depot
03.2001 - 10.2011
Security Supervisor
Radisson Resort
02.2001 - 07.2003
Associate of Applied Science - Criminal Justice Investigations
Pikes Peak Community College
Associate of Applied Science - Criminal Justice Patrol
Pikes Peak Community College
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