Miss Rudie Brantley
Altamonte Springs,FL
Summary
Enthusiastic and personable customer service professional with over 10 years of experience delivering exceptional client experiences in fast-paced environments. Known for a bubbly, approachable personality and a natural ability to build lasting relationships with customers. Highly skilled in communication, problem-solving, and maintaining professionalism under pressure. Dedicated to creating positive interactions and contributing to a welcoming, customer-focused atmosphere.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Collection Agent
Consumer Portfolio Services
Maitland, Florida
06.2022 - 10.2025
- Managed customer accounts and ensured timely collection of outstanding payments.
- Communicated effectively with clients to resolve payment disputes and inquiries.
- Utilized collection software to track account status and payment history.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Skip tracing to locate customers in order to resolve debts
- Provided customer service through web chats, emails & texts
Front Desk Receptionist /Hotel Housekeeper
Extended Stay America (Agency/temp work)
Orlando, Florida
06.2019 - 05.2022
- Managed check-ins and check-outs efficiently using property management software.
- Answered phone calls promptly and addressed guest inquiries effectively.
- Handled guest complaints professionally, ensuring resolution in a timely manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Shift Leader / Personal Support Worker
Almond Care
London, United Kingdom
10.2013 - 11.2018
- Coordinated shift schedules to optimize team coverage and efficiency.
- Support young adults aged 20–30 with learning disabilities and mobility challenges, promoting independence and confidence in daily living.
- Teach essential life skills, including personal care, cooking, budgeting, and time management, to prepare clients for independent living.
- Provide emotional and physical support through compassionate, person-centered care.
- Accompany clients on community trips and activities, ensuring safety, engagement, and social inclusion.
- Administer medication in line with care plans and health regulations.
- Develop and maintain individualized care plans and daily schedules tailored to each client’s needs and goals.
- Communicate effectively with families, healthcare professionals, and multidisciplinary teams to coordinate comprehensive support.
Front Desk Receptionist
System Platform Limited
London, United Kingdom
12.2007 - 09.2013
- Managed incoming and outbound phone calls.
- Scheduled appointments and maintained the front desk calendar effectively.
- Assisted with administrative tasks, including filing and data entry.
- Creating flyers for promotional purposes.
- Built and maintained professional relationships to secure new business deals and long term contracts.
- Ensured all documentations and agreements were completed accurately.
- Responded to and managed incoming emails in a timely and professional manner.
Education
National Vocational Qualification LEVEL 2 Diploma - Epilepsy Awareness, Safe Handling of Medicines
Red Crier
06.2018 - 11.2018
Associate Degree - LEADERSHIP FOR HEALTH AND SOCIAL CARE
Access Skills
London, United Kingdom 10.2016 - 10.2018
National Vocational Qualification LEVEL 3 DIPLOMA - HEALTH AND SOCIAL CARE
University of Westminster
London, United Kingdom 06.2015 - 06.2016
NVQ LEVEL 2 - Business Administration
LAMBETH COLLEGE
London, United Kingdom 03.2013 - 04.2014
Skills
- Account management
- Payment negotiation
- Collection software
- Skip tracing
- Analytical skills
- Desire to help others and exceed expectations
- Phone etiquette
- Able to use multiple screens / Systems
- Efficient in auto- dialer
- Adaptable / Flexible
- Ability to handle multiple queries at once
- Strong team player
- Web chat
- Able to lead a team
- Ability to meet targets / Prioritize tasks
- Conflict resolution
- Time management
- Adaptable
- Positive attitude
- Problem-solving
Accomplishments
- Quality Assurance winner (August 2022) - Consumer Portfolio Services
- First place performance in department (May 2023) - Consumer Portfolio Services
- First place performance in department (October 2023) - Consumer Portfolio Services First
- Second place performance in department (November 2023) - Consumer Portfolio Services
- Second place performance in department (December 2023) - Consumer Portfolio Services
- Quality Assurance winner (May 2024) - Consumer Portfolio Services
- Second place performance in department (May 2024) - Consumer Portfolio Services First Second
- Quality Assurance winner (July 2024) - Consumer Portfolio Services
- Second place performance in department (December 2024) - Consumer Portfolio Services
- Customer Service winner award (March 2025) - Consumer Portfolio Services
Timeline
Collection Agent
Consumer Portfolio Services
06.2022 - 10.2025
Front Desk Receptionist /Hotel Housekeeper
Extended Stay America (Agency/temp work)
06.2019 - 05.2022
National Vocational Qualification LEVEL 2 Diploma - Epilepsy Awareness, Safe Handling of Medicines
Red Crier
06.2018 - 11.2018
Associate Degree - LEADERSHIP FOR HEALTH AND SOCIAL CARE
Access Skills
10.2016 - 10.2018
National Vocational Qualification LEVEL 3 DIPLOMA - HEALTH AND SOCIAL CARE
University of Westminster
06.2015 - 06.2016
Shift Leader / Personal Support Worker
Almond Care
10.2013 - 11.2018
NVQ LEVEL 2 - Business Administration
LAMBETH COLLEGE
03.2013 - 04.2014
Front Desk Receptionist
System Platform Limited
12.2007 - 09.2013