Aranesha Agers
Lancaster,United States
Summary
Dedicated professional with a proactive attitude and quick learning ability. Delivered exceptional customer service through strong interpersonal skills and effective communication. Committed to enhancing customer satisfaction and supporting organizational goals.
Overview
12
12
years of professional experience
Work History
Collection agent
Exeter finance
Irving, Tx
11.2024 - 07.2026
- Engaged borrowers via phone to negotiate tailored payment plans, fostering positive borrower relationships.
- Recovered overdue payments through strategic negotiation of payment plans with debtors.
- Negotiated workable repayment plans within company and compliance guidelines.
- Resolved disputes effectively, preserving strong customer relationships and enhancing overall satisfaction.
- Collaborated with team members to enhance collection strategies, resulting in improved recovery rates.
- Maintained accurate account records, ensuring compliance with financial regulations.
- Analyzed customer feedback to enhance service delivery and improve customer experience.
- Documented customer conversations in Exeter Finance account systems.
Collections Representative
American Financial
Irving, TX
09.2022 - 02.2023
- Contacted customers about past-due vehicle payments and repayment options.
- Processed various payment types, including debit, credit, and ACH transactions, while assisting customers with understanding their lease and term agreements.
- Managed a high volume of inbound and outbound calls, ensuring effective communication and resolution of customer inquiries.
- Reached out to customers regarding late vehicle payments to offer repayment solutions.
- Reviewed delinquent accounts and prioritized follow-up based on payment status.
- Maintained accurate records of lease statuses and documented detailed customer interactions regarding payments and delinquencies.
- Followed up on promises made by customers regarding payments or settlements.
- Managed difficult customer interactions effectively to maintain service quality.
Collections Representative
Katapult Inc.
02.2022 - 07.2022
- Advised debtors on payment options and set up payment plans.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Resolved complex issues independently, leveraging escalation protocols to deliver effective customer service and enhance customer satisfaction.
- Provided debtors with information on payment options to help them manage their accounts. and set up payment plans.
- Documented lease statuses and customer interactions in company databases, maintaining detailed records of transactions and correspondence.
- Handled high volume of daily calls in a fast-paced collections group, ensuring efficient account recovery.
Loan Customer Service
Loan Depot
05.2020 - 01.2022
- Provided comprehensive support to borrowers through inbound and outbound calls, assisting with refinancing, equity withdrawal, and property purchases.
- Managed financial transactions and escrow processes, ensuring accurate review of home blueprints and specifications to streamline application procedures.
- Utilized multiple operating systems, including Empower, MSP, Workday, and Citrix, to support loan servicing operations and effectively apply mathematical ratios.
Customer Service
Novo 1
08.2014 - 04.2016
- Addressed customer inquiries, providing product and service information to support informed decision-making and enhance customer experience.
- Managed account openings and maintained accurate customer records, ensuring accessibility of essential account information for improved service delivery.
- Resolved product or service issues by diagnosing complaints and implementing timely solutions, resulting in sustained customer satisfaction.
Education
High School Diploma - General Education
Lancaster High School
Skills
- Debt negotiation strategies
- Account recovery
- Transaction processing
- Compliance reporting
- Dispute resolution
- Account management
- Attention to detail
- Problem solving
- Client relationship management
Personal Information
Title: Customer Service Agent
Timeline
Collection agent
Exeter finance
11.2024 - 07.2026
Collections Representative
American Financial
09.2022 - 02.2023
Collections Representative
Katapult Inc.
02.2022 - 07.2022
Loan Customer Service
Loan Depot
05.2020 - 01.2022
Customer Service
Novo 1
08.2014 - 04.2016
High School Diploma - General Education
Lancaster High School